The Sims 4 (1222670)

[garpu]

Compatibility Report

• Name of the game with compatibility issues: Sims 4
• Steam AppID of the game: 1222670

System Information

• GPU: AMD Ryzen 5 1600
• Driver/LLVM version: Nvidia 450.66
• Kernel version: 5.4.62
• Link to full system information report as https://gist.github.com/garpu/fda5f16419dd5460685674c43fbb4e30
• Proton version: 5.0.9 (default)

I confirm:

• [X ] that I haven't found an existing compatibility report for this game.
• [ X] that I have checked whether there are updates for my system available.

Symptoms

Origin taking 3-4 tries to log in the first time I launch Sims 4 after logging out my computer overnight.

Reproduction

Close steam, log off of my computer account. Log back in, start steam. Start sims 4 Origin will not connect, blank error window given. (Usually takes about 3-4 minutes) Start Sims 4 3-4 times Origin will eventually log in.

steam-1222670.log

Sims 4 will start.

After Origin connects once, it'll keep connecting every time until I log out of my user account again.

Is this an Origin issue (I've heard it's buggy for Windows users), a network issue, or a proton thing? Reproducable on my end, so I'm thinking it's not an Origin or network issue.

[garpu]

After trying to make the not-connecting-issue happen by logging out/logging back into my computer account, it only took 2 tries for Origin to connect. (3-4 is average.)

[garpu]

It seems like it's only happening in the morning? Or a network-related incident? I just rebooted after a kernel upgrade (to 5.4.63), and Origin connected at the first attempt.

[kisak-valve]

Sims 4 OriginThin Setup Continues Indefinitly

Issue transferred from https://github.com/ValveSoftware/Proton/issues/4193. @betterthanyou710 posted on 2020-09-13T22:55:49:

Compatibility Report

• Name of the game with compatibility issues: The Sims 4
• Steam AppID of the game: 1222670

System Information

• GPU: Intel UHD Graphics 620
• Driver/LLVM version: Intel Open Source Technology Center Mesa DRI (3.0 Mesa 18.3.6)
• Kernel version: 5.4.64
• Link to full system information report as Gist: https://gist.github.com/betterthanyou710/ed58c59394e5d2a869c4b9e399951ff0
• Proton version: 5.0

I confirm:

• [v] that I haven't found an existing compatibility report for this game.
• [v] that I have checked whether there are updates for my system available.

Symptoms

For first time setup, gets caught on "Installing: OriginThinSetup (step 1 of 2)" indefinitely and doesn't fill up the blue bar, instead there is a timed out icon.

Reproduction

Starting the game (Usually verifying files first)

I can't find the APPID log anywhere in my files, let me know if there is some obvious place that I'm missing that would have it.

[garpu]

I'm not sure where this needs to go, but I got a message this morning that Origin is being replaced with a new app. Has there been any testing with Proton with the new app?

[Gallaecio]

In my case, it apparently completes the installation of OriginThinSetup, then that dialog disappears but nothing happens, while Steam indicates that the game is running.

Logs:

[2020-10-14 15:38:02] StartSession: session e8ef54e8da8e3b6d
[2020-10-14 15:38:02] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton run
[2020-10-14 15:38:02] Running install script evaluator for AppID 1222670, 5 steps
[2020-10-14 15:38:02] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton run
[2020-10-14 15:38:09] GetCompatibilityToolCommandLineInternal: '/home/adrian/.local/share/Steam/steamapps/common/Proton 5.0'/proton waitforexitandrun
[2020-10-14 15:38:09] AppID 1222670 state changed : Fully Installed,App Running,
[2020-10-14 15:38:09] Starting app 1222670
[2020-10-14 15:38:10] Flushed store 'userlocal' to '/home/adrian/.local/share/Steam/userdata/149054315/config/localconfig.vdf'
[2020-10-14 15:38:13] Flushed store 'userlocal' to '/home/adrian/.local/share/Steam/userdata/149054315/config/localconfig.vdf'

Same with 4.11.

With Glorious Eggroll (5.11-GE-3-MF), it does not install OriginThinSetup, and fails to start as well, only that Steam does not indicate that the game is running.

[kellerkindt]

Anybody else having "Online login is currently not possible" errors? Running Proton 5.13-1 in beta "next" (same behavior for non-beta version). I tried to login anyways (5 times) but it doesn't work.

Ubuntu 20.04 Linux Kernel 5.6.0-1032-oem Proton 5.13-1 (with, and without beta "next") GeForce GTX 1080 / NVIDIA-SMI 450.80.02 / Driver Version: 450.80.02 / CUDA Version: 11.0

Origin screenshots

proton-5.13-2-rc3 log

proton-5.0-10b (no login prompt)

======================
Proton: 1603141982 proton-5.0-10b
SteamGameId: 1222670
Command: ['link2ea://launchgame/1222670?platform=steam&theme=ts4']
Options: {'forcelgadd'}
======================
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_64/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS64): ignored.
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
esync: up and running.
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
3162.004:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3162.004:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3162.014:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\wineboot.exe" at 0x400000: PE builtin
3162.016:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f89f57b0000: builtin
3162.016:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f89f5900000: builtin
3162.017:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f89f56e0000: builtin
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
3162.698:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3162.698:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3162.708:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\services.exe" at 0x400000: PE builtin
3162.711:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f3ec79d0000: builtin
3162.711:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f3ec7b20000: builtin
3162.712:0030:0034:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f3ec7900000: builtin
3162.712:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin
3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin
3162.713:0030:0034:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\userenv.dll" at 0x67d00000: PE builtin
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
3162.799:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3162.799:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3162.808:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\plugplay.exe" at 0x400000: PE builtin
3162.810:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f0755d50000: builtin
3162.810:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f0755ea0000: builtin
3162.811:003c:0040:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f0755c80000: builtin
3162.828:003c:0040:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
3163.008:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3163.008:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3163.017:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\winedevice.exe" at 0x400000: PE builtin
3163.019:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7fa0e8e80000: builtin
3163.019:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7fa0e8fc0000: builtin
3163.020:0058:005c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7fa0e8da0000: builtin
3163.020:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ntoskrnl.exe" at 0x67a00000: PE builtin
3163.040:0058:005c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
3163.212:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\drivers\\winebus.sys" at 0x7fa0e8d20000: builtin
3163.213:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin
3163.213:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin
3163.275:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\hidclass.sys" at 0x62c40000: PE builtin
3163.275:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\drivers\\winehid.sys" at 0x6b3c0000: PE builtin
3163.314:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\hid.dll" at 0x64b80000: PE builtin
3163.356:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7fa0e86f0000: builtin
3163.356:0058:0064:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7fa0e88b0000: builtin
3163.701:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin
3163.701:0058:0064:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin
ERROR: ld.so: object '/mnt/steam/home_michael/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD cannot be preloaded (wrong ELF class: ELFCLASS32): ignored.
3163.868:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3163.868:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3163.877:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\winedevice.exe" at 0x400000: PE builtin
3163.878:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f93d3810000: builtin
3163.878:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f93d3950000: builtin
3163.879:0078:007c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f93d3730000: builtin
3163.879:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ntoskrnl.exe" at 0x67a00000: PE builtin
3163.891:0078:007c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
3164.059:0078:0084:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\drivers\\mountmgr.sys" at 0x7f93d36b0000: builtin
3164.063:0078:0084:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin
3164.063:0078:0084:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin
3164.083:0078:008c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f93d2fd0000: builtin
3164.083:0078:008c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f93d3190000: builtin
3164.190:0078:008c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin
3164.190:0078:008c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin
3164.260:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f89f4aa0000: builtin
3164.262:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin
3164.262:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f89f4820000: builtin
3164.262:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68a40000: PE builtin
3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin
3164.263:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64940000: PE builtin
3164.362:0028:002c:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin
3164.400:0028:002c:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7f89f4c50000: builtin
3164.421:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3164.421:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b420000: builtin
3164.430:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\steam.exe" at 0x7eb20000: builtin
3164.432:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7ea20000: builtin
3164.432:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7ea60000: builtin
3164.433:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7e8d0000: builtin
3164.434:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7e800000: builtin
3164.434:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fdc0000: PE builtin
3164.436:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65980000: PE builtin
3164.436:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7e5e0000: builtin
3164.436:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65200000: PE builtin
3164.440:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68c40000: PE builtin
3164.440:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64b40000: PE builtin
3164.440:0020:0024:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7d220000: builtin
Fontconfig warning: line 5: unknown element "its:rules"
Fontconfig warning: line 6: unknown element "its:translateRule"
Fontconfig warning: line 9: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/10-hinting-slight.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 8: unknown element "description"
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 76: non-double matrix element
Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 76: non-double matrix element
Fontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 84: saw unknown, expected number
Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/11-lcdfilter-default.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/20-unhint-small-vera.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/30-metric-aliases.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/40-nonlatin.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/45-generic.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/45-latin.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/49-sansserif.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/51-local.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/60-generic.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/60-latin.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/65-fonts-persian.conf", line 34: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/65-fonts-persian.conf", line 35: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/65-nonlatin.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/69-unifont.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/69-unifont.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/70-no-bitmaps.conf", line 8: unknown element "description"
Fontconfig warning: "/etc/fonts/conf.d/80-delicious.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/80-delicious.conf", line 5: unknown element "its:translateRule"
Fontconfig warning: "/etc/fonts/conf.d/90-synthetic.conf", line 4: unknown element "its:rules"
Fontconfig warning: "/etc/fonts/conf.d/90-synthetic.conf", line 5: unknown element "its:translateRule"
3164.541:0020:0024:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6c0c0000: PE builtin
3164.585:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\kernelbase.dll" at 0x7b000000: PE builtin
3164.585:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\kernel32.dll" at 0x7b410000: builtin
3164.594:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\explorer.exe" at 0x400000: PE builtin
3164.597:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\sechost.dll" at 0x7f0a0c6a0000: builtin
3164.597:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\advapi32.dll" at 0x7f0a0c7f0000: builtin
3164.598:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\gdi32.dll" at 0x7f0a0c500000: builtin
3164.598:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\msvcrt.dll" at 0x7f0a0c420000: builtin
3164.599:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\rpcrt4.dll" at 0x6fbc0000: PE builtin
3164.600:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\version.dll" at 0x65780000: PE builtin
3164.600:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\user32.dll" at 0x7f0a0c1a0000: builtin
Setting breakpad minidump AppID = 1222670
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561198010557813 [API loaded no]
3164.712:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\ole32.dll" at 0x65000000: PE builtin
3164.713:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\imm32.dll" at 0x6bec0000: PE builtin
3164.775:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a700000: PE builtin
3164.775:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\winex11.drv" at 0x7f0a0bdf0000: builtin
3165.152:0020:0090:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\setupapi.dll" at 0x6a900000: PE builtin
3165.152:0020:0090:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\winex11.drv" at 0xf6040000: builtin
3165.170:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shlwapi.dll" at 0x68a40000: PE builtin
3165.170:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\shcore.dll" at 0x64940000: PE builtin
3165.180:0094:0098:trace:loaddll:load_so_dll Loaded L"C:\\windows\\system32\\shell32.dll" at 0x7f0a0af70000: builtin
3165.247:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\oleaut32.dll" at 0x6a100000: PE builtin
3165.247:0094:0098:trace:loaddll:load_native_dll Loaded L"C:\\windows\\system32\\actxprxy.dll" at 0xc90000: PE builtin
pid 177291 != 177290, skipping destruction (fork without exec?)

[garpu]

I am having problems with this morning's update. I'm stuck on the Installing Origin setup part. (I'm opted into the beta and have selected proton 5.13-1.)

The Sims will launch, I'll get the dialogue to install Origin, it installs it, then the Origin process crashes.

steam-1222670.log

ETA: I used the process here to install Origin with Proton 5.13-2 (the newest release candidate), and Sims 4 started up and ran fine. (So proton 5.13-beta works, but something's getting messed up in the installation cycle.)

https://www.protondb.com/app/1222670#HxlKSgspuW

[Treverr]

I just get a failed to launch game:

• GPU: Nvidia GTX 2070 Super
• Driver/LLVM version: Nvidia 460.39
• Kernel version:5.4.0-050400-generic
• Link to full system information report as Gist:
• Proton version: Any

I enabled PROTON_LOG=1 but there is no output of steam-*

I do get a crash log though: crash_20210218154401_28.dmp.zip for me.

[garpu]

Is this the first time you've run the Sims? It crashed the first time, but opened every other time thereafter.

[Treverr]

It was working, but then stopped and I started getting this issue. It will not open at all now unfortunately.

[IlgazC]

On openSUSE Tumbleweed The Sims 4 UI elements are clickable in wrong places, about 20-30 pixels off. Changing resolution to non native and back (1080p here) fixes the issue. Wayland enabled here.

[wawrzek]

I tried to run Sims 4 on my dauther computer. It installs (no problem at all) and starts (there were some problems, but suggestion to add PROTON_USE_WINED3D=1 option from https://www.protondb.com/app/1222670 helped). Steam counts time, but nothing happens. I guess that's the Origin issue. I tried a few versions of Proton.

I'm glad to produce more output and logs if direct the best way to prepare them.

This machine has:

• CPU: Intel i5-7400
• GPU: Nvidia (Zotec GT 610 1GB)
• Kernel: 5.4.0-88 (Ubuntu/Mint)
• Drivers: Nvidia closed source 390.144
• Mesa: 21.0.3
• Proton: many versions tried e.g.6.3.7, experimental, 5.13, the latest GE,

[wawrzek]

I tried on another machine and that one was fine. I need to compare all the components, but maybe a graphic card made a difference.

This machine is:

• CPU: AMD Ryzen 5 2400G
• GPU: AMD RX 6600 XT
• Kernel: 5.13.2
• Drivers: amdgpu
• Mesa: 21.2.2
• Proton: 6.3.7

[wawrzek]

After further investigation, the problems seems to be with Mint. On the same hardware, Sims 4 does not on Mint 20.2, but works perfectly fine with OpenSuse Tumbleweed.

[omentic]

I'm having problems running The Sims 4 on Arch Linux, when I didn't have them before. It launches Origin successfully, then launches some Origin popup windows, then tries to launch the Sims, gets as far as a white fullscreen window, and then crashes.

Here is a screencast of the crash.

Any help or pointers for debugging would be appreciated. I haven't had to in a long while because of how good Proton usually is :stuck_out_tongue:

[omentic]

I was able to get it running with Proton-GE 29 (and only 29, 31 did not work). Maybe there's a regression somewhere...

[garpu]

Arch and Slackware-current are similar in a lot of respects, and I just tried with both Proton 7.0-4, and proton-ge 7.25. 7.0-4 crashed on me, but ran the second try. (Which happens a lot with Origin games.) Proton-ge, I had no issues. Could it be another instance of glibc 2.36 causing crashes? Sims doesn't use EAC, though, and it wouldn't explain why proton-ge works. Are you using the patched version of glibc? (I know Slackware's glibc has a lot of the newer patches for it, including the one that fixes EAC.)

No problems with Proton-ge 7.31.

[Madoshakalaka]

On Arch linux, game doesn't launch with Proton-ge 7.38

[wispoffates]

On Arch linux, game doesn't launch with Proton-ge 7.38

Works on Arch for me we Proton-ge 7.37. There were a few days there that the new EA launcher broke it for me but that was over a week ago.

[Madoshakalaka]

On Arch linux, game doesn't launch with Proton-ge 7.38

After an update of sims4, Proton-experimental now works.

[Cheaterman]

This is highly borked for me, on both machines I tried. EA App can install and run, except when it runs the best I can get is "BETA" written at the top in a black banner, where I also get the "minimize" and "close" buttons (_ and X). I'm unable to start the game, I'm unable to even create an account on EA website to try and bypass this whole thing (people say associating an EA account with the Steam one could help).

Any help would be highly welcome! I obviously tried what's on protondb (protontricks d3dcompiler_47 and liberation), I tried quite a few versions of Proton (6.3, 7.x, experimental, GE) and nuking my prefix in between, zero success...

[kisak-valve]

EA App Crashing

Issue transferred from https://github.com/ValveSoftware/Proton/issues/6375. @MoW9CHh posted on 2022-12-10T08:46:57:

Compatibility Report

• Name of the game with compatibility issues: Sims 4
• Steam AppID of the game: 1222670

System Information

• GPU: R9 390
• Driver/LLVM version: Mesa 22.0.5
• Kernel version: 5.15.0-56-generic x86_64
• Link to full system information report as Gist: edit to add: https://gist.github.com/MoW9CHh/b414af55b8d88d1b93329e72104b608a
• Proton version: Experimental, 7.0-5, 6.3-8, Hotfix, et al.

I confirm:

• [X] that I haven't found an existing compatibility report for this game.
• [X] that I have checked whether there are updates for my system available.

Compressed log file was too large to attach, here's a link: https://file.io/GaeZ5LHBQiYb

Symptoms

From late November up through Dec 6, the game ran relatively well. Occasionally, I would need to do the "delete the game's compatdata folder" trick to get the EA app to run successfully. But, starting the 6th, I'm unable to get past the app crashing. I have tried:

1. Deleting the compatdata folder and trying multiple Proton versions.
2. Running updates on my machine.
3. Running the Steam client beta.
4. Power cycling, obviously.

Reproduction

Attempting to launch the game from the Steam client

[kisak-valve]

Hello @MoW9CHh, at the moment, it looks like Proton Experimental has the best chance of running with the "Fix EA Desktop failing to update rendering games unplayable. (may require a few game restarts)" note in https://github.com/ValveSoftware/Proton/wiki/Changelog.

Can you try to let the game run with Proton Experimental multiple times and see if it works through the snafu? Also, please note that the PROTON_USE_WINED3D launch option is not considered supported. (That might be irrelevant to your issue.)

[MoW9CHh]

Hi @kisak-valve - I misunderstood how the issue reports are sorted, thanks for taking care of that for me.

I had tried starting it at least 10 times in a row, each with the same result. For good measure, I deleted the game's compatdata folder and started "from scratch" with the log, with 5x restarts. Log here: https://file.io/G6OP6N6YhQbF

If I omit the PROTON_USE_WINED3D bit, it throws an error about my ancient graphics card not being supported. And, up until the 6th, it worked with that option.

[kisak-valve]

If I omit the PROTON_USE_WINED3D bit, it throws an error about my ancient graphics card not being supported. And, up until the 6th, it worked with that option.

Your video card is part of AMD's Sea Islands (CIK) generation video cards. By default, the linux kernel uses the radeon kernel module with this generation, but that kernel module is not compatible with Vulkan. https://github.com/ValveSoftware/Proton/wiki/For-AMD-users-having-issues-with-non-OpenGL-games is worth a read.

[MoW9CHh]

@kisak-valve Thank you, it started on the first try.

[WinLinux1028]

On XWayland, it freezes after about a dozen seconds to a minute after starting. On Xorg, it works fine. I am using KDE, is it the same for other desktop environments such as GNOME?

[maplehobo]

After recent update game crashes before launch.

Gist: https://gist.github.com/maplehobo/aae4f6e33e389d4348b18733cc54b858

Proton log: steam-1222670.log

[robotman40]

After recent update game crashes before launch.

Gist: https://gist.github.com/maplehobo/aae4f6e33e389d4348b18733cc54b858

Proton log: steam-1222670.log

Same thing here

[garpu]

For those who are having trouble with it crashing just after a Sims update, have you tried resetting the proton prefix? I had the same issue, and refreshing the prefix worked. Back up your saves and mods first!

1.) BACK UP YOUR SAVES. (These aren't in the steam or EA cloud.) They're in ../compatdata/1222670/pfx/drive_c/users/steamuser/My Documents/Electronic Arts/The Sims 4 (Mods, too, if you use them. I don't, so I'm not sure where they are.) 2.) rm -rf 1222670/ in compatdata 3.) restart the sims.

I can't stress enough to back up your saves. I deleted a prefix once, and lost them. It was a bummer.