[Bug]: A USSD Dialogue Appears For Each Transaction Instead of the Process Starting and Finishing on Stax

[Mally13]

Description

All transactions: checking airtime balance, checking bank balance, checking MPesa balance, sending money from either bank or Mpesa fail every time and I end up getting a normal USSD dialogue and a failed status.

I recently upgraded my Oppo A53 from android 11 to android 12 not sure if that might be the cause. I have been having a few issues with some other apps as well.

Airtime balance - I checked both Safaricom and Telkom. The process took longer like 2- 3 minutes . A USSD dialogue appeared instead and it was like I had just dialed *100#. Stax indicated a failed status in both cases.

Bank and Mpesa Balance - Took like a minute to get a response. A USSD dialogue appeared and a failed status.

Send Money (Mpesa to bank)- Took like 2 minutes to get a response. USSD dialogue appeared and a failed status.

Send Money(Bank to Mpesa)-Took like 2 minutes to get a response. A USSD dialogue appeared instead and a failed status.

Steps to reproduce

Airtime Balance

1. Open the Stax app
2. On the bottom navigation menu tap on sims, this opens a screen with your sim cards listed
3. Click the check balance button for the sim you want to check

Bank Balance

1. Open the Stax app
2. On the home page there is a section containing your linked accounts. Click on the refresh button for the bank account you wish to check.
3. Select the sim linked to the bank account to run the process
4. Enter and confirm the mobile banking pin to start the process

M-Pesa Balance

1. Open the Stax app
2. On the home page there is a section containing your linked accounts. Click on the refresh button for the Mpesa account you wish to check.
3. Enter and confirm your M-Pesa pin to start the process

Send Money -Bank to Mpesa

1. Open the Stax app
2. On the home page click on the send money button, and a screen appears with fields to fill
3. Select or add the bank account(Equity) you wish to transact from
4. Select the recipient network, in this case, MPesa
5. Enter the amount and recipient name and click the continue button
6. Select the sim linked to the bank account to run the process
7. Enter and confirm the mobile banking pin to start the process

Send Money- Mpesa to Bank

1. Open the Stax app
2. On the home page click on the send money button, and a screen appears with fields to fill
3. Select or add the m-pesa account you wish to transact from
4. Select the recipient network, in this case, Bank account(Equity), and enter their account number
5. Enter the amount and click the continue button
6. Enter and confirm the M-pesa pin to start the process

Expected result

That the processes carry on within the Stax app to completion instead of prompting external USSD dialogue.

Actual result

Airtime balance - I checked both Safaricom and Telkom. The process took longer like 2- 3 minutes . A USSD dialogue appeared instead and it was like I had just dialed *100#. Stax indicated a failed status in both cases.

Bank and Mpesa Balance - Took like a minute to get a response. A USSD dialogue appeared and a failed status.

Send Money (Mpesa to bank)- Took like 2 minutes to get a response. USSD dialogue appeared and a failed status.

Send Money(Bank to Mpesa)-Took like 2 minutes to get a response. A USSD dialogue appeared instead and a failed status.

https://user-images.githubusercontent.com/28391610/212406348-01ca4148-7fe3-45cf-98e9-c2fc741410e4.mp4

https://user-images.githubusercontent.com/28391610/212406493-d814318e-d56a-4116-ad4f-373c7c992c9b.mp4

https://user-images.githubusercontent.com/28391610/212409187-8f6462f7-15f2-4cb4-a1cb-b611108dd0c9.mp4

Link to screenshots/screen recordings

No response

Device name

Oppo A53

Android OS

12

App version

1.19.0

Config version

20230113130811

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this test?

Safaricom

Stax device ID or email address

[email protected]

[davkutalek]

@Mally13 please restart your device and let us know if the problem persists

[Mally13]

I have restarted and the problem still persists

On Fri, 13 Jan 2023, 23:28 davkutalek, @.***> wrote:

@Mally13 https://github.com/Mally13 please restart your device and let us know if the problem persists

— Reply to this email directly, view it on GitHub https://github.com/UseHover/Stax/issues/915#issuecomment-1382353741, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGYTROQSLCA7MIUW7VLATC3WSG3GLANCNFSM6AAAAAAT2YTLSA . You are receiving this because you were mentioned.Message ID: @.***>

[jshorland]

@wachukxs assigning this to you - keep us updated on whether you can fix this on the Oppo you got :-)