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[Bug]: Check account balance fails when checking account balance using KCB

Open brysonwaisi opened this issue 1 year ago • 0 comments

Description

Check balance does not work fully to completion while checking the account balance using KCB mbanking.

Steps to reproduce

  1. Open the Stax app.
  2. On the home screen under your accounts, click on the refresh icon beside your bank account name.
  3. Enter your pin.
  4. Pay attention to the prompt coming from USSD.

Expected result

The process of checking balance fully works to completion, confirmation message is received, and bank balance is displayed

Actual result

The process fails with error "We received only a partial response from KCB Bank. We don't think this transaction worked. Please try again."

Link to screenshots/screen recordings

https://drive.google.com/file/d/10z3YZ47YjOVXUvKj82O7IZA1ZXotR3Fs/view?usp=drivesdk

Device name

Samsung Galaxy A20s

Android OS

11

App version

1.18.9

Config version

20230105191025

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this test?

Safaricom

Stax device ID or email address

[email protected]

brysonwaisi avatar Jan 05 '23 21:01 brysonwaisi