Uninett
Idea: Ability to combine "Open state" and "Acked"
I really would like the ability to do more when using "Open state" and "Acked" in filters.
Today it is only possible to choose one value of these to fields in combination. So for instance ("Open state"=BOTH AND "Acked"=UNACKED).
I would like to be able to for instance make a filter that shows me all incidents with
( ("Open state"=BOTH AND "Acked"=UNACKED) OR ("Open state"=OPEN AND "Acked"=ACKED) )
This is useful for us because our NOC will create a ticket on an incident that is open and then ack the incident. Then we (the escalation point of the incident) will no longer see the incident in our views because of the filter ("Open state"=BOTH AND "Acked"=UNACKED). If we then change our filter to "Acked"=BOTH, we will start seeing every incident. If we then change the "Open state" to Open, we will no longer see incidents that are closed buth not ACKED.
I hope you see the issue and I hope you find a way to solve my little, but important, idea.
( ("Open state"=BOTH AND "Acked"=UNACKED) OR ("Open state"=OPEN AND "Acked"=ACKED) )
is actually
((("Open state"=CLOSED OR "Open state"=OPEN) AND "Acked"=UNACKED) OR ("Open state"=OPEN AND "Acked"=ACKED))
which, simplifying the boolean logic is:
"Acked"=UNACKED OR ("Open state"=OPEN AND "Acked"=ACKED)
