Cura continuously crashes

[Sniper4you3]

Cura Version

5.10.1

Operating System

Windows 11

Printer

Creality Ender-3 V3 KE

Describe your problem and add the package for technical support as a .zip here ⬇️

Cura 5.10.1 continuously crashes each time I try to slice something. As soon as I select an item to slice in Cura, it begins to load, and then after about 30 seconds, the program crashes and closes itself. On occasion, it will work, but 7 times out of 10, the program will crash, and I have to restart the Cura 5.10.1 program again for it to work. Attached is one of the files I have tried to slice, but Cura continuously crashes and shuts down. Thank you for any assistance you can provide me.

Ender 3 V3 SE_KE Tool Holder (remix) - 6452375.zip

[GregValiant]

Thanks for the report. The model file doesn't help because I don't have your problem. Use the "Help | Export file for technical support" command and zip the resulting 3mf file and post that zip folder here. That will include your Cura.log file which might have a clue in it.

There are a couple of things to check.

• Make sure your video drivers are up to date. Cura has to talk to the OpenGL driver.
• Without loading a model, go to the Cura MarketPlace and click on the "Gear" icon. Scroll down and disable "USB Printing". Sometimes it can cause delays when loading a model and the resulting confusion in the software can cause Cura to close. That's a known bug.

[github-actions[bot]]

This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.