unable to reach the ultimaker account server

[BretG137]

Application Version

5.0.0

Platform

debian 12

Printer

mini delta

Reproduction steps

Load cura with: LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libstdc++.so.6 ./Ultimaker-Cura-5.0.0-linux.AppImage

Actual results

cura loads fine but says:

Log-in failed unable to reach the ultimaker account server

Expected results

login to ultimaker account works fine on 4.13.1

Checklist of files to include

• [ ] Log file
• [ ] Project file

Additional information & file uploads

Log-in failed unable to reach the ultimaker account server

[Joeydelarago]

Hi, could you please attach the cura.log file contained in the Cura configuration folder? Unfortunately it will be very difficult to help without more information about what is causing the issue.

[BretG137]

It looks like it some problem with gnome keyring 2022-07-19 23:44:55,581 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: Exception: No keyring backend present 2022-07-19 23:44:55,582 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: Traceback (most recent call last): 2022-07-19 23:44:55,582 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "cura/OAuth2/KeyringAttribute.py", line 68, in __set__ 2022-07-19 23:44:55,582 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: keyring.set_password("cura", self._keyring_name, value) 2022-07-19 23:44:55,582 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "keyring/core.py", line 60, in set_password 2022-07-19 23:44:55,583 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "keyring/backends/fail.py", line 25, in get_password 2022-07-19 23:44:55,583 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: keyring.errors.NoKeyringError: No recommended backend was available. Install a recommended 3rd party backend package; or, install the keyrings.alt package if you want to use the non-recommended backends. See https://pypi.org/project/keyring for details. 2022-07-19 23:44:55,583 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: Exception: No keyring backend present 2022-07-19 23:44:55,583 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: Traceback (most recent call last): 2022-07-19 23:44:55,583 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "cura/OAuth2/KeyringAttribute.py", line 68, in __set__ 2022-07-19 23:44:55,584 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: keyring.set_password("cura", self._keyring_name, value) 2022-07-19 23:44:55,584 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "keyring/core.py", line 60, in set_password 2022-07-19 23:44:55,584 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: File "keyring/backends/fail.py", line 25, in get_password 2022-07-19 23:44:55,584 - WARNING - [MainThread] cura.OAuth2.KeyringAttribute.__set__ [78]: keyring.errors.NoKeyringError: No recommended backend was available. Install a recommended 3rd party backend package; or, install the keyrings.alt package if you want to use the non-recommended backends. See https://pypi.org/project/keyring for details.

[BretG137]

There is a further problem with 5.1.0: ./Ultimaker-Cura-5.1.0-linux-modern.AppImage [59833] Error loading Python lib '/tmp/.mount_UltimaV7qNkQ/libpython3.10.so.1.0': dlopen: /lib/x86_64-linux-gnu/libm.so.6: version GLIBC_2.35' not found (required by /tmp/.mount_UltimaV7qNkQ/libpython3.10.so.1.0) ` If I try adding the ld_preload i get:

bash -c "QT_QPA_PLATFORM=xcb LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libstdc++.so.6 ./Ultimaker-Cura-5.1.0-linux-modern.AppImage" /tmp/.mount_Ultima2mEwly/Ultimaker-Cura: /lib/x86_64-linux-gnu/libc.so.6: versionGLIBC_2.35' not found (required by /tmp/.mount_Ultima2mEwly/libgcc_s.so.1) /tmp/.mount_Ultima2mEwly/Ultimaker-Cura: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.34' not found (required by /tmp/.mount_Ultima2mEwly/libgcc_s.so.1)

[nallath]

Did you also try the other version of the appimage? We now provide two.

[BretG137]

Did you also try the other version of the appimage? We now provide two.

Sorry, I didn't notice there were two. I get a new error now:

bash -c "QT_QPA_PLATFORM=wayland LD_PRELOAD=/usr/lib/x86_64-linux-gnu/libstdc++.so.6 ./Ultimaker-Cura-5.1.0-linux.AppImage"

PyInstaller/loader/pyimod03_importers.py:495: DeprecationWarning: the imp module is deprecated in favour of importlib and slated for removal in Python 3.12; see the module's documentation for alternative uses

(Ultimaker-Cura:67176): GLib-GIO-ERROR **: 02:34:47.435: Settings schema 'org.gnome.settings-daemon.plugins.xsettings' does not contain a key named 'antialiasing'
Trace/breakpoint trap

[BagelOrb]

+1 I get the same error message when I try to open the app image on my Ubuntu 22.04 boot.

[BagelOrb]

Downloading and running the Ultimaker-Cura-5.1.0-linux-modern.AppImage instead of the Ultimaker-Cura-5.1.0-linux.AppImage solved that last error for me.