Integrating Open Forest Help Desk Tickets w/ ServiceNow

[carlsonem]

Notes

Help desk tickets that are submitted from the Open Forest system are captured in ServiceNow.

Acceptance Criteria

• [ ] Ticket is submitted from Open Forest System and Open Forest support team receives notification of ticket via email

Tasks

• [ ] Discover capabilities of ServiceNow ticketing system
• [ ] Add Open Forest to ServiceNow system
• [ ] User accounts created for Open Forest team
• [ ] Add any additional fields to ServiceNow ticket system that are required and not included on standard form
• [ ] Update Open Forest code to have email routed to ServiceNow system
• [ ] PO approved

Definition of Done

• [ ] Pull requests meet technical definition of done
• [ ] Usability tested