TracecatHQ
Add a way to assign a user to a ticket automatically.
Is your feature request related to a problem? Please describe. A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
It is not related to a problem, but rather to a time and visibility optimization. Currently, I manually assign the ticket to someone. Is it possible to add automatic assignment?
Describe the solution you'd like A clear and concise description of what you want to happen.
I would like a way to automatically assign a user to a ticket. Perhaps an addition to the case_create that would automatically assign a user to a ticket.
Describe alternatives you've considered A clear and concise description of any alternative solutions or features you've considered.
none
Links to relevant documentation or examples If you're requesting a new use-case (e.g. integration, workflow), please provide links and screenshots to relevant documentation and examples.
none
Additional context Add any other context or screenshots about the feature request here.
none
Definitely doable. Just need to extend the create and update case UDFs. Will share more details here in case you're interested in taking this on (it's actually just 20-30 lines of python).
Will share some examples and guidance here.
Otherwise, will likely get some time to add this this week!
