Rating and Canned Response - How it works.

[mibrahim-cequens]

I want to ask about the following:

• Canned Responses and how it works. I created a canned response but I don’t know what is the event I have to fire to get it. Please give me an example of how it works.
• Conversation rate and how it works. Please give me an example of how it works.
• Do TileDesk support analytic on the Agent level?

Regards

[sponzillo]

If you added canned responses using the dashboard your agents can use canned simply typing a "/" sign in the chat textbox while chatting with the end user. The canned are automatically searched based on the typed characters.