Chatbot never replies

[erashwani]

I have complied chat21 chat widget and integrated with the tile-desk dashboard and server. Everything works fine except Chatbot reply. I tried to send many messages and read all the code, but could not find a way to start chatbot to communicate. Can anyone help me out for the same?

[sladyn98]

@erashwani what did you enter into the bot credentials

[sponzillo]

Are you using Tiledesk native chatbots or did you connect an external one?

[sladyn98]

@sponzillo the readme mentions a bot credentials but it's not explained anywhere what that has to contain

[sponzillo]

Can you point me to the Github module corresponding to the readme that you are reading?

[sladyn98]

@sponzillo I am referring to the readme in this module. Inside the dashboard-config.json

[sponzillo]

Have you used Docker install? or manual installation? The "easy" way is to install with docker using this guide https://developer.tiledesk.com/installation/running-tiledesk-with-docker-compose

Anyway it looks to me that you probably didn't setup Firebase Cloud Functions. Be sure to correctly setup the Firebase project:

https://developer.tiledesk.com/installation/create-a-firebase-project and https://developer.tiledesk.com/installation/detailed-chat21-cloud-function-installation

[kspremkumar7]

@erashwani Hi. Have you installed the tiledesk on the local machine cloning the repositories?