Intranet Geo IP plugin does not track correctly

[nanand1806]

Hello, I am using matomo(version: 3.11.0) for intranet website on premises on VM running with OS Windows server 2012 R2. My question is regarding geo loctaion tracking and for this purpose i am using plugin called “Intranet Geo IP” But still I could see most of the visitors logs are unknown. I have also configured IntranetGeoIP.data.php with our networks IP. Could you please help me to get the visitor logs with accurate region ( country,city). DB :- My SQL (version: 5.5.49) PHP :- version: 7.3.1

Awaiting for your help on this.