teammates
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TEAMMATES
Admin creating new accounts: provide a way to inform user if the account exists already
v8.14.1, production
Context: When admin attempts to create a new account but an account exists for that email already, something like the following is shown:
Current: Admin needs to contact user and remind him/her of the Google account to use to access the existing account.
Suggestion: Provide a button to email the user with the relevant information.
@damithc it's not that simple (otherwise it would have been done). There's a whole thread about it here and in the original issue #11655.
@damithc it's not that simple (otherwise it would have been done). There's a whole thread about it here and in the original issue #11655.
For cases I encountered so far, option 3 was used. From my perspective, that is the default action to take first (and wait to see if the user replies back to ask for option 2). Therefore, I'm hoping a button can be provided to automate option 3. The email can contain the Google account the user should use to access the existing account, and instruct the user to get back to us if they wish us to migrate/delete the old account.
@damithc I'm aware that work has been done by @daongochieu2810 on this issue, but is this urgent? Chances are, when we do #11786, we can even move the email reminder to when the user requests the duplicate account.
@damithc I'm aware that work has been done by @daongochieu2810 on this issue, but is this urgent? Chances are, when we do #11786, we can even move the email reminder to when the user requests the duplicate account.
Not strictly urgent.
@wkurniawan07 I agree, but we still need my work regardless right? so we can resolve this issue now or delay it until #11786 is picked up
From what I get, it is not strictly important. If that is the case, rather than doing this now and then getting it promptly undone by #11786 (not an "if"; this is a plan for the summer), it would be better to work on something else instead.
I will wait for #11786 then
By the time that is done, this issue would no longer exist.
Not planned, see https://github.com/TEAMMATES/teammates/issues/11771#issuecomment-1138815286.
