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Key colors missing after hibernation

Open WilfulTravesty opened this issue 4 months ago • 5 comments

Describe the bug Every time I wake my laptop from hibernation, four keys have no color. Selecting "Refresh" in AlienFX-Tools restores the colors.

To Reproduce Steps to reproduce the behavior:

  1. Configure lighting on all keys (either dim or full brightness).
  2. Minimize AlienFX-Tools to the system tray.
  3. Hibernate the computer.
  4. Reflect on the joy of having a gaming computer.
  5. Wake the computer.
  6. Observe the keyboard performing a rainbow color walk while booting, with all keys lighting up.
  7. Notice that during the Windows 11 loading screen, all keys display the expected color.
  8. As the Windows 11 login screen appears, observe that keys F1, F12, Speaker Mute, and Microphone Mute are unlit.
  9. Unlock the computer, then "Refresh" AlienFX-Tools from the system tray and notice that the colors are now correct.

Expected behavior The affected keys should retain the programmed colors like the rest of the keyboard after logging in/unlocking, without needing a manual refresh.

System:

  • Model: Alienware x17 R2
  • Model details: per-key RGB keyboard, Dell Technologies Keyboard, VID_0D62/PID_BABC, 89 lights, APIv5
  • OS: Windows 11 (fully patched)
  • Antivirus: Bitdefender Total Security

Additional context Note that 3 of the problematic keys are system-controlled:

  • F1 is the G-Mode key with Alienware software, which lights up when G-Mode is enabled, but when using AlienFX-Tools it does not change when the mode is set to 171.
  • Speaker Mute turns white when the system mutes the sound, and reverts to the set color when unmuted.
  • Microphone Mute also turns white when muted, and reverts to the set color when unmuted.

F12 is a standard key. It can disable the touchpad, but its color does not change when this happens.

WilfulTravesty avatar Oct 03 '24 22:10 WilfulTravesty