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Jackett fails to start (and to repair) after update to 0.24.478-19 as "/lib/libc.so.6: version `GLIBC_2.34' not found"

Open dwardor opened this issue 2 weeks ago • 1 comments

Is this a new Bug?

  • [x] I checked that the bug hasn't been reported before

Package Name

jackett

Package Version

0.24.478-19

Device Model

DS414

Device Architecture

ARMv7

Firmware Version

7.1.1-42963 Update 9

What happened?

After upgrading jackett from 0.22.534-18 to 0.24.478-19 on my DS414 running DSM 7.1.1-42963 Update 9 it fails to start and cannot be repaired. I tried removing and reinstalling to no avail (same issue). For now I have therfore been forced to downgraded manually back to 0.22.534-18

Reproduction steps

  1. Launch update from DSM package manager/center or intall jacket if not installed
  2. Wait for install to finish
  3. Check if new version of Jackett is working and see that it needs to be repaired
  4. Launch Repair
  5. Wait for repair to finish
  6. Back to 3. ...

Install Log

here is the jackett install log (after removing manualy added old version)

2025/12/23 20:48:16     install jackett 0.24.478-19 Begin preinst
2025/12/23 20:48:17     Begin initialize_variables
2025/12/23 20:48:17     End initialize_variables
2025/12/23 20:48:17     ===> Step preinst. STATUS=INSTALL USER=jackett GROUP= SHARE_PATH=
2025/12/23 20:48:17     install jackett 0.24.478-19 End preinst ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mkdir -p /volume1/@appstore/jackett -m 755
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mkdir -p /volume1/@appstore/jackett -m 755 ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/rm -rf /volume1/@appstore/jackett
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/rm -rf /volume1/@appstore/jackett ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/package /volume1/@appstore/jackett
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/package /volume1/@appstore/jackett ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mkdir -p /var/packages/jackett -m 755
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mkdir -p /var/packages/jackett -m 755 ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/touch /var/packages/jackett/installing
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/touch /var/packages/jackett/installing ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/INFO /var/packages/jackett/INFO
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/INFO /var/packages/jackett/INFO ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/scripts
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/scripts ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/scripts /var/packages/jackett/scripts
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/scripts /var/packages/jackett/scripts ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/WIZARD_UIFILES
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/WIZARD_UIFILES ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/WIZARD_UIFILES /var/packages/jackett/WIZARD_UIFILES
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/WIZARD_UIFILES /var/packages/jackett/WIZARD_UIFILES ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/conf
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/conf ret=[0]
2025/12/23 20:48:17     install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/conf /var/packages/jackett/conf
2025/12/23 20:48:17     install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/conf /var/packages/jackett/conf ret=[0]
2025/12/23 20:48:33     install jackett 0.24.478-19 Begin postinst
2025/12/23 20:48:33     Begin initialize_variables
2025/12/23 20:48:33     End initialize_variables
2025/12/23 20:48:33     ===> Step postinst. STATUS=INSTALL USER=jackett GROUP= SHARE_PATH=
2025/12/23 20:48:33     Begin save_wizard_variables
2025/12/23 20:48:33     End save_wizard_variables
2025/12/23 20:48:33     Begin syno_sync_var_folder
2025/12/23 20:48:33     Install files from var folder
2025/12/23 20:48:33     /bin/rsync -avh --ignore-existing --remove-source-files /volume1/@appstore/jackett/var/ /volume1/@appdata/jackett
2025/12/23 20:48:33     sending incremental file list
2025/12/23 20:48:33     ./
2025/12/23 20:48:33     .config/
2025/12/23 20:48:33     .config/Jackett/
2025/12/23 20:48:33     sent 119 bytes  received 27 bytes  292.00 bytes/sec
2025/12/23 20:48:34     total size is 0  speedup is 0.00
2025/12/23 20:48:34     /bin/rsync -avh --remove-source-files /volume1/@appstore/jackett/var/ /volume1/@appdata/jackett
2025/12/23 20:48:34     sending incremental file list
2025/12/23 20:48:34     sent 106 bytes  received 14 bytes  240.00 bytes/sec
2025/12/23 20:48:34     total size is 0  speedup is 0.00
2025/12/23 20:48:34     End syno_sync_var_folder
2025/12/23 20:48:34     install jackett 0.24.478-19 End postinst ret=[0]
2025/12/23 20:48:35     install jackett 0.24.478-19 Begin start-stop-status start
2025/12/23 20:48:55     install jackett 0.24.478-19 End start-stop-status start ret=[1]
2025/12/23 20:48:58     (system) trigger jackett 0.24.478-19 Begin start-stop-status stop
2025/12/23 20:48:58     (system) trigger jackett 0.24.478-19 End start-stop-status stop ret=[0]

Service Log

Tue Dec 23 20:48:35 CET 2025
Starting jackett command env HOME=/volume1/@appdata/jackett PATH=/volume1/@appstore/jackett/bin:/sbin:/bin:/usr/sbin:/usr/bin:/usr/syno/sbin:/usr/syno/bin:/usr/local/sbin:/usr/local/bin /volume1/@appstore/jackett/share/jackett --PIDFile /volume1/@appdata/jackett/jackett.pid
/volume1/@appstore/jackett/share/jackett: /lib/libc.so.6: version `GLIBC_2.34' not found (required by /volume1/@appstore/jackett/share/jackett)
jackett is not running

Other Logs

From /var/log/messages

2025-12-23T20:48:56+01:00 syni synopkgctl[28234]: pkgctl_start_stop.cpp:355 Failed to start package, pkg=[jackett] context=[{"action":"install","beta":false,"betaIncoming":false,"error":{"code":272,"description":"Failed to run script, script=[start]"},"finished":false,"installReboot":false,"installing":true,"language":"fre","last_stage":"prepare_start","package":"jackett","packageName":"Jackett","pid":28234,"scripts":[{"code":0,"message":"","type":"preinst"},{"code":0,"message":"","type":"postinst"},{"code":1,"message":"","type":"start"}],"spk":"/volume1/@tmp/synopkg/download.pZPN5C/@SYNOPKG_DOWNLOAD_jackett","stage":"start_failed","status":"installing","success":false,"username":"dwardo","version":"0.24.478-19"}]


From /var/log/synopkg.log

2025/12/23 20:47:29 download jackett https://packages.synocommunity.com/jackett/19/jackett.v19.f42661%5Barmada375-armada38x-armadaxp-monaco%5D.spk?arch=armadaxp&build=42962 Begin download
2025/12/23 20:47:35 download jackett https://packages.synocommunity.com/jackett/19/jackett.v19.f42661%5Barmada375-armada38x-armadaxp-monaco%5D.spk?arch=armadaxp&build=42962 End download
2025/12/23 20:47:38 Use default volume to install, volume=[/volume1]
2025/12/23 20:48:05 Use default volume to install, volume=[/volume1]
2025/12/23 20:48:15 Use default volume to install, volume=[/volume1]
2025/12/23 20:48:16 install jackett 0.24.478-19 Begin preinst
2025/12/23 20:48:17 install jackett 0.24.478-19 End preinst ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mkdir -p /volume1/@appstore/jackett -m 755
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mkdir -p /volume1/@appstore/jackett -m 755 ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/rm -rf /volume1/@appstore/jackett
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/rm -rf /volume1/@appstore/jackett ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/package /volume1/@appstore/jackett
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/package /volume1/@appstore/jackett ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mkdir -p /var/packages/jackett -m 755
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mkdir -p /var/packages/jackett -m 755 ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/touch /var/packages/jackett/installing
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/touch /var/packages/jackett/installing ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/INFO /var/packages/jackett/INFO
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/INFO /var/packages/jackett/INFO ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/scripts
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/scripts ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/scripts /var/packages/jackett/scripts
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/scripts /var/packages/jackett/scripts ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/WIZARD_UIFILES
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/WIZARD_UIFILES ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/WIZARD_UIFILES /var/packages/jackett/WIZARD_UIFILES
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/WIZARD_UIFILES /var/packages/jackett/WIZARD_UIFILES ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/rm -rf /var/packages/jackett/conf
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/rm -rf /var/packages/jackett/conf ret=[0]
2025/12/23 20:48:17 install jackett 0.24.478-19 Begin /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/conf /var/packages/jackett/conf
2025/12/23 20:48:17 install jackett 0.24.478-19 End /bin/mv -f /volume1/@tmp/synopkg/install.Qy3MSo/conf /var/packages/jackett/conf ret=[0]
2025/12/23 20:48:23 Acquire systemd-unit for jackett when 0x0001 (ready)
2025/12/23 20:48:24 Acquire systemd-unit for jackett when 0x0001 (done)
2025/12/23 20:48:24 Acquire port-config for jackett when 0x0001 (ready)
2025/12/23 20:48:24 Acquire port-config for jackett when 0x0001 (done)
2025/12/23 20:48:33 install jackett 0.24.478-19 Begin postinst
2025/12/23 20:48:34 install jackett 0.24.478-19 End postinst ret=[0]
2025/12/23 20:48:34 install jackett: begin to start version 0.24.478-19
2025/12/23 20:48:34 Acquire port-config for jackett when 0x0001 (ready)
2025/12/23 20:48:34 Acquire port-config for jackett when 0x0001 (done)
2025/12/23 20:48:35 install jackett 0.24.478-19 Begin start-stop-status start
2025/12/23 20:48:55 install jackett 0.24.478-19 End start-stop-status start ret=[1]
2025/12/23 20:48:55 Release port-config for jackett when 0x0001 (ready)
2025/12/23 20:48:55 Release port-config for jackett when 0x0001 (done)
2025/12/23 20:48:58 install jackett: start version 0.24.478-19 failed, result 0
2025/12/23 20:48:58 (system) trigger jackett 0.24.478-19 Begin start-stop-status stop
2025/12/23 20:48:58 (system) trigger jackett 0.24.478-19 End start-stop-status stop ret=[0]
2025/12/23 20:48:59 install jackett 0.24.478-19 successfully
2025/12/23 20:48:59 Release port-config for jackett when 0x0000 (ready)
2025/12/23 20:48:59 Release port-config for jackett when 0x0000 (done)

dwardor avatar Dec 23 '25 20:12 dwardor