Stream Failed to Load on Samsung TV (Tizen 8)

[bigdaddyojan]

Stremio Platform

Samsung Native TV

Describe the bug

As title says, on the last 3 days, I cant load anything on Stremio. I’m using S90D Samsung TV running on Tizen OS using Stremio App from their Appstore.

I tried:

1. Reinstall app
2. Cold restart
3. Clear cache
4. Login on stremio website (cant stream)
5. Click reload on server status

I read some user have similiar trouble as I do but seems like no solution as per now. What should I troubleshoot this issue?

To Reproduce

I tried:

1. Reinstall app
2. Cold restart
3. Clear cache
4. Login on stremio website (cant stream)
5. Click reload on server status

Expected behavior

I read people troubleshoots as list above works but none for me

Screenshots

No response

Desktop (if applicable)

No response

Smartphone (if applicable)

No response

TV (if applicable)

Device: Samsung S90D OS: Tizen 8

Logs

Notes

No response

[TRtomasz]

Whats server status is it online? If you go to the settings -> about does it say web or tizen os?

[bombadillo]

I'm having the same issue. It was working fine until yesterday.

Version: Theatre v1.7.2 Platform: Tizen 8 TV is The Frame 2024 LS03D.

Server shows as offline. When I try the reload option "vnull" appears underneath "offline".

[jaruba]

normally fixed by unplugging your tv from the power socket for 10s, i opened the samsung tv app today and the server was showing as online (2019 samsung tv) so it is not a general issue

[bombadillo]

normally fixed by unplugging your tv from the power socket for 10s, i opened the samsung tv app today and the server was showing as online (2019 samsung tv) so it is not a general issue

I tried that but the issue persists. I also tried clearing cache and data via Samsung settings and logging in and out of the account.

Edit: Stremio is working on all my other devices, including an LG TV. So I know the issue is limited to the Samsung TV.

[jaruba]

not sure what to suggest in that case, very few people mentioned that unplugging the tv from the power socket stopped solving this issue for them, and only recently

[bombadillo]

not sure what to suggest in that case, very few people mentioned that unplugging the tv from the power socket stopped solving this issue for them, and only recently

I can see quite a few posts online (e.g. Reddit) with the same issue.

[mattietea]

I seem to be having a similar issue with my Samsung TV - I can log into my account but addons don't sync.

Version - Theaterv1.7.2 Platform - Tizen5.5 Server (online) - v4.20.8

[mendesanna]

I'm currently also having this problem 'Your device does not support the stream' on my Samsung tv. I already cleared the cash, reinstalled the app, unplugged the tv for 10 seconds and nothing Version - Theaterv1.7.2 Platform - Tizen8 Server says offline and does not allow to reload

Is anyone looking into this?

[thanveeralisayed]

My Samsung TV, bought last year, has similar problems. The app isn't stuck, but playback causes the TV to hang. Occasionally, the video plays without subtitles, and the remote stops responding. To resolve this, I must force restart the TV by holding the power button on the remote. The issue started yesterday. I have even reset my tv.

Tizen 6. Samsung au7600 is my tv.

[thanveeralisayed]

It looks like my issue was little different. I had some speed problems yesterday with RD. So I switched from Mumbai(automatic )server to cloudflare . I started getting full speed. Then I forgot about that. Since then the issue started with my samsung TV. It looks like there is seeking issue when cloudflare server is set (reported by some others users as well in the reddit. Not just in tizen platform but in other platforms as well). So I switched the RD cdn server back to automatic. Now everything works fine for me.

[rr-OAS]

Was working fine until today. "Stream failed to load" appears on all titles

Version: Theater v1.7.6 Platform: Tizen 8 Server: v4.20.8

Rebooted, cold Rebooted, reinstalled, cleared cache & data. No joy.

TV browser to web.stremio.com works fine

[natanaelAguiar]

Same issue here. It stopped to work suddenly with an error “Stream failed to load”

Version: V1.7.6 Platform: Tizen 6.5 Server: 4.20.8 and it is online

[Yagorundy]

Same issue as well, streams are not loading with error "Stream failed to load"

Version: V1.7.6 Platform: Tizen 8 Server: v4.20.8

For me it got fixed by going to Settings -> Server -> Reload and then immediately going to the movie and playing it

[bhardwaj-abhi]

Threater v1.8.1 / Tizen 8 / Server is online. Getting "Stream failed to load" error on Samsung Smart TV(2025 version)

Noticed - It works sometimes when using without RD. Stream buffer a lot but starts alreast, sometimes. With RD, it does not work at all. Getting this error every single time on Samsung TV.

[jaruba]

change dns provider on ur tv to google or cloudflare dns, u can google on how to do it, ur tv or ur isp is blocking domains

[andygm]

change dns provider on ur tv to google or cloudflare dns, u can google on how to do it, ur tv or ur isp is blocking domains

Same problem, installed yesterday and don’t works. Today in the morning works, but suddenly stops after 6 hours. The only problem is with the TV (Tizen 6.5), I have a Samsung projector (Tizen 8) and works well, as all the other devices.

Cold start, app reinstall, server reload and dns change don’t fix the problem. Codec support isn’t because it works for some time. The TV don’t receives any new software updates in this days.

[flashfs]

Incredible. I've watched just yesterday and then today the same episode just shows "your device does not support the stream".