Stirling-Tools
[Bug]: "Remove password" closes the app
Installation Method
Local Installation
The Problem
After selecting “Remove password” and uploading encrypted the application closes immediately. Windows 10 Pro. Windows Event log dump below.
Version of Stirling-PDF
0.46.1.0
Last Working Version of Stirling-PDF
No response
Page Where the Problem Occurred
No response
Docker Configuration
Relevant Log Output
Name of the application causing the error: Stirling PDF.exe, version: 0.46.1.0, time signature: 0xf31fb2c4
Name of the module causing the error: libcef.dll, version: 132.3.1.0, time signature: 0x677d8580
Exception code: 0xc0000005
Error offset: 0x0000000001335394
Process ID of the process causing the error: 0x3a7c
Time of the application causing the error: 0x01dbc1c8300a3608
Path of the application causing the error: C:\Program Files\Stirling PDF\Stirling PDF.exe
Path of the module causing the error: C:\Users\username\AppData\Roaming\Stirling-PDF\clientWebUI\libcef.dll
Report ID: 18e56b28-1e0f-4f7b-abce-d60d2a2e1b1d
Additional Information
Example file: empty PDF with password qwerty
output-1.pdf
Browsers Affected
No response
No Duplicate of the Issue
- [x] I have verified that there are no existing issues raised related to my problem.
It occurred in the latest version, but in some older version too - I think it was 0.43.2, but unfortunately I'm not sure, I did an upgrade right away. I will be able to check on Monday on another computer. Installer: Stirling-PDF-win-installer.exe
I’m experiencing the same issue on Windows Desktop. I first noticed it in version 0.46.2, then upgraded to version 1.3.2, but the problem still persists.
I'm having this issue, in previous version as well as the latest v1.4. Using Windows exe installer. When I dragged and dropped the file into the box, the app just closed. Tried opening the file the traditional way (click on the box and open the file explorer, then select the pdf file), the app also closed after a couple of seconds.
