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[Bug]: Cannot Extract compressed file after conversion

Open Splitpeach opened this issue 11 months ago • 2 comments

Installation Method

Local Installation

The Problem

Converted a pdf to word. Downloaded (which is compressed by default), attempt to extract files but get the following error message;

"Extraction Not Performed"

Running Linux Mint

Version of Stirling-PDF

0.31.1

Last Working Version of Stirling-PDF

No response

Page Where the Problem Occurred

http://localhost:8080/pdf-to-word

Docker Configuration


Relevant Log Output


Additional Information

No response

Browsers Affected

Other

No Duplicate of the Issue

  • [x] I have verified that there are no existing issues raised related to my problem.

Splitpeach avatar Jan 31 '25 15:01 Splitpeach

We cant support issue tickets from versions so old sorry, can you try update first?

Frooodle avatar Feb 01 '25 12:02 Frooodle

Ah sorry! The only way I've been able to get it to work was by following the instructions here:

https://forums.linuxmint.com/viewtopic.php?t=433911

How do I update? I don't think it has installed either as I keep having to follow this process on every start up. I tried to follow the Unx instructions but didn't work for me.

Splitpeach avatar Feb 01 '25 15:02 Splitpeach