[BUG] Decky Loader no longer installs plugins from store

[MurderFromMars]

Please confirm

• [x] I have searched existing issues
• [x] This issue is not a duplicate of an existing one
• [x] I have checked the common issues section in the readme file
• [x] I have attached logs to this bug report (failure to include logs will mean your issue may not be responded to).

Bug Report Description

When i install plugins from the store it acts normal but when it pops back to decky there is no plugin installed

now i know you guys don't explicitly support other linux distros however i've found other reports of my exact issue on the steam deck subreddit which leads me to believe it is not some issue on my end bur rather a decky loader specific issue https://www.reddit.com/r/SteamDeck/comments/1pfw4a2/decky_loader_not_installing_plugins/

for the past few days i have been completely unable to install new plugins from the store (I was trying to update wine celllar)

Expected Behaviour

I expect it to download and install plugins properly

SteamOS version

PikaOS And Arch Linux see descritpion

Selected Update Channel

Stable

Decky Loader Version

3.2.1

Plugin Info

Audio loader , Animation Changer, CSS Loader, Steamgriddb Protondb badges wine cellar

Have you modified the read-only filesystem at any point?

I'm using another linux distro

Backend Logs

deckylog.txt

Frontend Logs

cef_log.txt

no previous log text available

[brigg313]

I just received my Steam Deck about 8 days ago and was able to load several plugins without a problem. I’ve made no modifications and am on SteamOS v3.7.17 and Decky Loader 3.2.1. Besides installing plugins and games via Steam, I haven’t used the console (it’s my Christmas present but I’m allowed to get it ready).

Two days later, all plugins I tried failed after the incrementing the download step. At that point I uninstalled everything and reinstalled SteamOS from the stored backup. Reinstalled Decky Loader and no plugins have been able to be installed since.

I’ve observed no updates; can’t explain what may have changed between plugin installations working and not. I’ve tried installing via URL and ZIP in developer mode and all attempts fail after the incrementing download step.

[jasongshap]

Also having the same issue

[mooncatte]

I am also experiencing this problem on vanilla deck SteamOS. Admittedly thought it was my own fault at first after updating a bunch of programs via desktop mode Discover store before going back to updating Decky, but the problem persisted through a factory reset.

Following suggestions from people in the Deck Homebrew discord, I tried setting my DNS to Cloudflare 1.1.1.1 (did not work) and connecting through a VPN (ProtonVPN paid, briefly worked and let me install a few plugins but then stopped working shortly thereafter.) Other people in there have suggested connecting through a phone hotspot, but the cellular service is terrible where I live so that is not an option for me. Installing EmuDecky through EmuDeck worked.

OS Version: SteamOS 3.7.17 Stable Decky Version: 3.2.1 Stable Plugins Installed:

• Pause Games v1.0.1
• Audio Loader v1.6.1
• ProtonDB Badges v1.1.0
• SteamGridDB v1.7.0
• Storage Cleaner v1.4.0
• TabMaster v2.13.0
• TunnelDeck v1.0.4
• vibrantDeck v2.0.1
• Wine Cellar v0.1.7
• CSS Loader v2.1.2
• EmuDecky v1.0.10 (only appeared in list after device reboot post-install via EmuDeck)

(This issue still occurred on a factory reset device with no plugins previously installed. These were able to be installed through using a VPN as described above, but it eventually stopped working after about 10 minutes.)

Have you modified the read-only filesystem at any point? No, I have not.

backend log: deckylog.txt frontend logs: cef_log.txt / cef_log.previous.txt

[waltercool]

Just reinstalled everything from scratch (Steamdeck) and can confirm this.

Selecting "Install" does nothing.

[jonathancaudill]

Bump. Same thing here. Nothing has fixed it.

[Demoleas715]

Bump. I’m also having the exact same issue with a fresh install on a Legion Go S Z1E SteamOS edition.

[aryamanpandu]

I am also having the same issue. I wonder why it's happening.

[ErrrkErk96]

having the same issue, heck, reinstalling decky loader seems to also not install with the most recent update either

[pdecampos]

+1 here.

[MurderFromMars]

I figured out a work around for this, after talking to the devs in their discord, they suspected it's an ISP issue, so i tried it with my mobile hotspot and it worked as expected. confirming their theory, so until they fix the underlying issue connect to an alternative source of internet and install your plugins then switch back

[danieliscrazy]

This is indeed an ISP issue, switching to mobile hotspot fixed it. Interestingly, it seems that this might be Cloudflare Turnstile blocking the download, as indicated by the logs of @mooncatte.

[paulverbeke]

It is still happening on my Wi-Fi with a very common french ISP

[danieliscrazy]

It's been confirmed that Cloudflare is the issue. Believe they're working on a fix.

[MurderFromMars]

Problem has been resolved on my end. so i will be closing this issue shortly