Quality Control Feature & In-App Feedback

[deasterdaywfp]

include a new feature into our Spoke app that will offer contextual feedback right in the app and that will allow us as reviewers to see the actual response you selected. Here is how I see this working:

• This includes a buildup of the "message review" tool in the admins view of Spoke that would allow a supervol, admin, or owner to view a conversation, see the campaign_contact table entry for question_response i.e. their survey response selected (in case of edited text from the reply)
• allow the "reviewer" to correct the question_response entry if needed in the backend
• allow the "reviewer" to also enter in free text in a text box that will attach as a guidance comment and send that back to the assigned texter as a new status called something like needs_review
• then accumulation of some non-zero number of these needs_review on a texter's account would prevent them from continuing to send or reply until all review items have been completed by some acknowledgement or correction of question_response

This, or something like it would be transformational and is VERY HIGH priority in my view for any real improvement on the app overall.

[deasterdaywfp]

@joemcl @bdatkins @lperson Wanted to cc you on this one for your thoughts too!

[deasterdaywfp]

@lperson thanks for taking a look at this! Highlighting for @codygordon as well.

[joemcl]

@deasterdaywfp cool thanks and will finally take a look too

[ryanjcrump]

removing the WFP tag here as @inorvig's Guide View solves this for us! I'm also suggesting this be closed