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Published 20 hours ago • verified publisher icon SoMuchForSubtlety

[BUG] Missing parameter Ascendon Token or Entitlement Token

Open hoser36 opened this issue 3 years ago • 13 comments

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Describe the bug I have a Apple non-M1 Mac. I downloaded the newest release. I am unable to watch any of the content via QuickTime Player

To Reproduce Steps to reproduce the behavior:

  1. Log into F1Viewer with F1TV user name and password.
  2. Select "FORMULA 1 BWT GOSSER PREIS VON OSTERREICH 2021
  3. Select "Austrian Grand Prix"
  4. Select "Data Channel"
  5. Select "Play with QuickTime Player"
  6. See Error

Expected behaviour When I select "Play with QuickTime Player" on the "Data Channel" or any other option available, it should automatically open a QuickTime Player window and start playing content.

Screenshots Screenshot

F1TV account plan Do you have a free, access or pro account? F1TV Pro Account holder

Desktop (please complete the following information):

  • OS - MacOS Catalina Version 10.15.7
  • installation method - Downloaded F1Viewer from SoMuchForSubtlety/F1Viewer
  • Version [f1viewer -v output] f1viewer_2.1.0_macOS_amd64

Logs If applicable please provide the relevant portion of your logs. You can find them by running f1viewer -logs.

hoser36 avatar Jul 02 '21 17:07 hoser36

Same problem for me on Windows and Ubuntu as well.

Hurri08 avatar Jul 04 '21 12:07 Hurri08

I can't reproduce the issue. Does this happen for every video, is you subscription still active? You can download a build with subscription status check here https://github.com/SoMuchForSubtlety/f1viewer/actions/runs/1005249677#artifacts

SoMuchForSubtlety avatar Jul 06 '21 17:07 SoMuchForSubtlety

@SoMuchForSubtlety This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard".

Subscription is active and it happens for every archive video. Live streams are still fine.

jeppeolesen avatar Jul 13 '21 11:07 jeppeolesen

@SoMuchForSubtlety This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard".

Subscription is active and it happens for every archive video. Live streams are still fine.

can you run the version I linked in the comment above yours?

SoMuchForSubtlety avatar Jul 13 '21 11:07 SoMuchForSubtlety

Hi Jakob,

For Mac there are two files. I downloaded both, and still get the same error.

  1. F1viewer_2.1.0_macOS_amd64.tar.gz – 2.37 MB
  2. F1viewer_2.1.0_macOS_amd64.tar.gz – 2.52 MB

Is there a difference between these two? Should I download both?

I am not savvy at all when it comes to coding. So please don’t feel bad about “dumbing” down any response to a very basic level.

Greg

From: Jakob @.> Reply-To: SoMuchForSubtlety/f1viewer @.> Date: Tuesday, July 13, 2021 at 7:25 AM To: SoMuchForSubtlety/f1viewer @.> Cc: hoser36 @.>, Author @.***> Subject: Re: [SoMuchForSubtlety/f1viewer] [BUG] Missing parameter Ascendon Token or Entitlement Token (#180)

@SoMuchForSubtletyhttps://github.com/SoMuchForSubtlety This is an issue for me as well, trying Quicktime, IINA and VLC and "Copy URL to clipboard".

Subscription is active and it happens for every archive video. Live streams are still fine.

can you run the version I linked in the comment above yours?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/SoMuchForSubtlety/f1viewer/issues/180#issuecomment-879005971, or unsubscribehttps://github.com/notifications/unsubscribe-auth/ASZ3GODQPESTLIOKQAVURBTTXQPBXANCNFSM47XDLQDQ.

hoser36 avatar Jul 16 '21 21:07 hoser36

@SoMuchForSubtlety I just downloaded the latest code from master and the issue is resolved there. Recommend merging soon.

jeppeolesen avatar Jul 25 '21 14:07 jeppeolesen

Same problem on OSX. Tried running latest code from master but same issue.

markholland avatar Jul 30 '21 11:07 markholland

I just experienced this issue myself and it affected both live and archived videos.

However, I disconnected and then reconnected my VPN and the issue was gone. So if you're experiencing this issue with a VPN turned on, maybe try reconnecting to a different server.

slhodson969 avatar Jul 31 '21 12:07 slhodson969

I can't provide workarounds for issues when using a VPN. If anyone is experiencing this issue without a VPN feel free to open a new issue.

SoMuchForSubtlety avatar Jul 31 '21 19:07 SoMuchForSubtlety

Hi Jacob,

I do not use a VPN

On Jul 31, 2021, at 3:53 PM, Jakob @.***> wrote:

 I can't provide workarounds for issues when using a VPN. If anyone is experiencing this issue without a VPN feel free to open a new issue.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

hoser36 avatar Aug 03 '21 01:08 hoser36

@hoser36 are you using the correct password. Log out and in again to make sure.

SoMuchForSubtlety avatar Aug 27 '21 18:08 SoMuchForSubtlety

Hi,

I’m definitely using the correct password. It’s weird though, I have to enter my correct password, then an incorrect one, then the correct one before it accepts.

hoser36 avatar Aug 28 '21 17:08 hoser36

Also experiencing the same issue! Thanks to @hoser36 for the workaround. Using the right password -> log out -> use wrong password -> log out -> right password allows me to bypass the error message and get video links working again. Mac M1 with no VPN

ehussong avatar Nov 19 '21 15:11 ehussong