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Published 20 hours ago • verified publisher icon SketchUp

Installation Error

Open marhar opened this issue 11 years ago • 20 comments

Unable to install this Extension. SketchUp was unable to install the Extension you have chosen for some unknown reason. Consult your Extension's documentation for additional help.

Mac OSX 10.8.2 SketchUp 8.0.16845 sketchup-stl-1.0.0.rbz

Any pointers for troubleshooting appreciated!

marhar avatar Mar 20 '13 23:03 marhar

@scottlininger : another report on this. :/ any idea?

thomthom avatar Mar 20 '13 23:03 thomthom

If somebody can point me to a log file, etc, I'm happy to help troubleshoot...

marhar avatar Mar 20 '13 23:03 marhar

Hey Mark,

We had another user with this problem. He was able to manually install it by unzipping the RBZ and putting its contents into his plugins folder. Unfortunately, we haven't yet gotten to the bottom of the issue. RBZs install fine on the macs we have here at our office.

Here's the thread.

https://github.com/SketchUp/sketchup-stl/issues/55

Please let us know if you have any other clues as to what may be different between your system and "vanilla" mac setups.

scottlininger avatar Mar 21 '13 15:03 scottlininger

If you open the Ruby Console - what is the output of:

Sketchup.find_support_file('Plugins')

and

File.exist? Sketchup.find_support_file('Plugins')

?

And what is the output of ENV.each { |k,v| puts "#{k}\t#{v}" };nil ?

thomthom avatar Mar 21 '13 15:03 thomthom

I have the same issue. Results for me for those commands are...

Sketchup.find_support_file('Plugins') /Library/Application Support/Google SketchUp 8/SketchUp/Plugins

and

true

and

PATH /usr/bin:/bin:/usr/sbin:/sbin SHELL /bin/zsh SSH_AUTH_SOCK /tmp/launch-9ku57k/Listeners Apple_Ubiquity_Message /tmp/launch-kXsjMI/Apple_Ubiquity_Message Apple_PubSub_Socket_Render /tmp/launch-9nY6ED/Render DISPLAY /tmp/launch-lipWOi/org.macosforge.xquartz:0 __CF_USER_TEXT_ENCODING 0x1F5:0:0 COMMAND_MODE unix2003 IG_ROOT /Applications/Google SketchUp 8/SketchUp.app/Contents/Resources nil

led avatar Mar 21 '13 17:03 led

I'm pretty sure on my machine it's because of needing su permissions to write to /Library/Application Support/Google SketchUp 8/SketchUp/Plugins

led avatar Mar 21 '13 22:03 led

The result of your ENV constant is a bit odd. several keys I´d expect to be there is missing.

Mine, on a fresh 10.8 system:

PATH    /usr/bin:/bin:/usr/sbin:/sbin
TMPDIR  /var/folders/h9/wsl4nlt90dq2kx5qr3x9hmph0000gn/T/
SHELL   /bin/bash
HOME    /Users/thomas
USER    thomas
LOGNAME thomas
SSH_AUTH_SOCK   /tmp/launch-pPO6Aj/Listeners
Apple_Ubiquity_Message  /tmp/launch-lQyYHZ/Apple_Ubiquity_Message
Apple_PubSub_Socket_Render  /tmp/launch-m2j9Nv/Render
COMMAND_MODE    unix2003
__CF_USER_TEXT_ENCODING 0x1F5:0:0
IG_ROOT /Applications/Google SketchUp 8/SketchUp.app/Contents/Resources

You have no temp, user or home variable in your list. I think I ran into another user that had that - when a plugin I wrote tried to write to the temp folder - but was unable because there was no temp environment variable.

I think the user was logged as admin - or root.

What are you logged in as?

thomthom avatar Mar 21 '13 23:03 thomthom

There we go - found the thread: the environment variables wasn´t set properly when the user was running as root.

http://sketchucation.com/forums/viewtopic.php?f=323&t=18992&start=300#p425813

Is this the case here as well?

thomthom avatar Mar 21 '13 23:03 thomthom

Ah, most excellent! The plugins directory was owned by root/admin with perms of 755.

I chmodded to 777, and it installed with no problem.

chmodded back to 755, file/import.../stl importer works perfectly now.

Thanks for the help! Mark

On 3/21/13 8:25 AM, Thomas Thomassen wrote:

If you open the Ruby Console - what is the output of:

Sketchup.find_support_file('Plugins') /Library/Application Support/Google SketchUp 8/SketchUp/Plugins

File.exist? Sketchup.find_support_file('Plugins') true

ENV.each { |k,v| puts "#{k}\t#{v}" };nil PATH /usr/bin:/bin:/usr/sbin:/sbin TMPDIR /var/folders/xp/ljbn7_mx20zc3714bjwpytcm0002yx/T/ SHELL /bin/bash HOME /Users/mh USER mh LOGNAME mh SSH_AUTH_SOCK /tmp/launch-eoPBY2/Listeners Apple_Ubiquity_Message /tmp/launch-iTRBxz/Apple_Ubiquity_Message Apple_PubSub_Socket_Render /tmp/launch-yUsri0/Render DISPLAY /tmp/launch-wRnhx0/org.macosforge.xquartz:0 COMMAND_MODE unix2003 __CF_USER_TEXT_ENCODING 0xBDD:0:0 IG_ROOT /Applications/Google SketchUp 8/SketchUp.app/Contents/Resources nil

mh@maru /Library/Application Support/Google SketchUp 8/SketchUp --> ls -l '/Library/Application Support/Google SketchUp 8/SketchUp' total 24 drwxr-xr-x 4 root admin 136 Nov 26 2011 Components drwxr-xr-x 20 root admin 680 Nov 26 2011 Materials drwxr-xr-x 3 root admin 102 Nov 26 2011 Resources -rwxrwxr-x 1 root admin 5615 Dec 4 10:55 SketchUp.dat drwxr-xr-x 10 root admin 340 Mar 20 15:47 Styles -rwxrwxr-x 1 root admin 443 Dec 4 10:56 glcards.dat drwxr-xr-x 8 root admin 272 Mar 20 15:47 plugins drwxr-xr-x 18 root admin 612 Mar 20 15:47 tools

marhar avatar Mar 22 '13 22:03 marhar

So, you where logged in as root? and root had permissions of 755?

Or where you logged in as another user?

You said you set the permissions back to 755 - and after that all these environment variables was populated?

thomthom avatar Mar 27 '13 15:03 thomthom

On 3/27/13 8:40 AM, Thomas Thomassen wrote:

So, you where logged in as root? and root had permissions of 755?

Or where you logged in as another user?

You said you set the permissions back to 755 - and after that all these environment variables was populated?

— Reply to this email directly or view it on GitHub https://github.com/SketchUp/sketchup-stl/issues/69#issuecomment-15530947.

I think this was the timeline:

  • administrator installed sketchup pro (presumably as root?) If we need a pro license, an admin does the install.
  • I tried installing the plugin as myself
  • failed, since plugins directory was owned by root/755
  • sudo chmod 777 plugins
  • tried installing the plugin as myself
  • succeeded
  • sudo chmod 755 plugins
  • now everything working properly

I'm guessing the install works for most users, since Sketchup was also installed by the same user. Adding a "permissions problem on plugin dir /..." message would I think be sufficient.

Thanks again for the help! Mark

marhar avatar Mar 27 '13 17:03 marhar

@scottlininger - something you lot are able to reproduce now with this new information?

thomthom avatar Mar 27 '13 17:03 thomthom

I've filed it as an internal bug. This is great that we think we know the root cause. We'll investigate further.

scottlininger avatar Mar 27 '13 17:03 scottlininger

I installed Sketchup as non-admin user, also encountered this problem installing the plugin (same user). Changing permissions on the plug-in folder described above (giving my non-admin user read/write permissions) did the trick. Thanks to all for the insights!

ghost avatar Apr 01 '13 21:04 ghost

@metasea What is your system specifications?

thomthom avatar Apr 02 '13 08:04 thomthom

iMac 27" with 2.66 GHz i5, running 10.8.3 (12D78). Radeon HD 4850 512 MB graphics.

ghost avatar Apr 02 '13 08:04 ghost

Is there any update on this? We're having similar issues on a couple of Macs (both 10.8) here with the latest version of SketchUp 8.

tizmagik avatar Jul 15 '13 17:07 tizmagik

Have you checked the folder permissions?

thomthom avatar Jul 15 '13 17:07 thomthom

@scottlininger, any internal updates on this issue?

thomthom avatar Jul 15 '13 17:07 thomthom

On 7/15/13 10:28 AM, Thomas Thomassen wrote:

Have you checked the folder permissions?

— Reply to this email directly or view it on GitHub https://github.com/SketchUp/sketchup-stl/issues/69#issuecomment-20986861.

Specifically, it seems this case:

  • sketchup is installed by an administrator
  • stl plugin is installed by a user

is the one that causes the problem, since the plugins folder can only be written to by the admin account.

marhar avatar Jul 15 '13 19:07 marhar