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Published 20 hours ago • verified publisher icon SimpleMobileTools

MMS is send but recipient don't have it

Open fschasse opened this issue 3 years ago • 12 comments

Hey, sorry for bad English,

When I send a MMS like photo in my side all seems to be right but the recipient don't have it. I've tried that with other app and all is right so the problem don't come from my provider. The app version is the latest (5.12) and android is android 11.

Thank you

fschasse avatar Jan 27 '22 21:01 fschasse

try selecting a smaller file size limit in the app settings. Sadly Im not yet sure how to detect that the file has been sent by us, but on the way it was blocked by the carrier.

tibbi avatar Jan 27 '22 21:01 tibbi

I've try with no limit size and with 100ko limit but no success for me.

fschasse avatar Jan 27 '22 21:01 fschasse

try sending a small text file just for testing

tibbi avatar Jan 27 '22 21:01 tibbi

I can't add text file to application. Only text SMS run and photo with text doesn't

fschasse avatar Jan 27 '22 22:01 fschasse

ah right, sorry :)

tibbi avatar Jan 28 '22 08:01 tibbi

i have created this account just to tell you i have the same issue..

ghost avatar Mar 23 '22 01:03 ghost

thats not really useful though :) Does sending MMS with other apps work?

tibbi avatar Mar 23 '22 07:03 tibbi

yes, it works with the original sms/mms app

ghost avatar Mar 23 '22 14:03 ghost

just adding a note here that it might be related to some rcs thing, needs research. https://www.xfinity.com/mobile/support/article/rich-communication-services-android-faqs

tibbi avatar May 22 '22 07:05 tibbi

Hey, sorry for bad English,

When I send a MMS like photo in my side all seems to be right but the recipient don't have it. I've tried that with other app and all is right so the problem don't come from my provider. The app version is the latest (5.12) and android is android 11.

Thank you

Hello @fschasse,

What is your mobile phone network? I was under Orange (initially via Prixtel and then via Sosh) and I had the same issue: MMS sent to someone under SFR network (and only SFR network, apparently) never received it whereas the message was marked as correctly sent on my side. Here is the discussion with the Sosh community: https://communaute.sosh.fr/t5/Ma-ligne-Mobile-SIM-PUK/Les-MMS-envoy%C3%A9s-vers-SFR-ne-sont-jamais-re%C3%A7us/m-p/2618272 At the end of the discussion, the customer service suggested me to do a test by asking the recipient to deactivate the "chat" option in its phone. I didn't have the opportunity to make this test as I moved to another provider in the meantime but maybe can you do it?

tb06 avatar Jul 12 '22 10:07 tb06

Hello @tb06, my provider is Red by SFR. I suppose that the problem is on SFR network ? I can try to desactivate the chat option.

fschasse avatar Jul 12 '22 15:07 fschasse

Hello @tb06, my provider is Red by SFR. I suppose that the problem is on SFR network ? I can try to desactivate the chat option.

I'm currently under Red by SFR and I no longer encounter the issue… but maybe it depends maybe on the network provider of your contact…

tb06 avatar Jul 13 '22 11:07 tb06