Simoneeeeeeee
ux issue: No immediate feedback when creating a ticket
Currently, when a user selects a category from the dropdown to create a ticket, there is no immediate interface feedback. After making a selection, nothing happens visually – the dropdown just closes and.. nothing. So, what should the user expect? The user is left waiting without knowing if their action was even somehow registered. And then, suddenly, only after a few seconds – a new message appears saying that the ticket has been created.
It would greatly improve the user experience if right after the user clicks on an option in the dropdown (selecting the CATEGORY_ID), the bot would immediately send a new message like “Creating your ticket... please wait! ⌛” and then when the ticket has been created, the bot can just edit this particular message, mentioning the new channel for quick access.
I believe that this would make the process feel much more responsive and clear for users.
This is a great idea! I will add this in the next update, thanks for the suggestion!
