In ability to deploy to production store upon uninstalling themekit

[mpemberton09]

Describe the bug

On 20th March 2024 Themekit app was installed on wob-glb-production.myshopify.com it was then uninstalled

When we now try to deploy it fails with message "request failed after 5 retries with error: "

Using an app called Tapcart storefront api

Have tried with different ip and connections as well as create a new app We are connecting using collaborator login. No one from the team can deploy

Once we have merged our PR in to master we need to run the deploy command to push whatever files we have worked on to Shopify by running theme --env=production deploy sections/main-404.liquid --allow-live this currently times out. When running the same command to push to the staging environment it works fine, its just isolated to production but this means we can't currently deploy any changes to prod

To Reproduce

Steps to reproduce the behavior:

1. Run command theme new --password=mypassword --store=store.myshopify.com --name=theme Tried so far and still failed on any theme command with error request failed after 5 retries with error: : Created new custom app api pw Connect to different theme ID, even on newly duplicated theme Different internet connection Uninstalled Theme Access app by Shopify Updated theme kit version to latest ThemeKit 1.3.2 darwin/amd64

Expected behavior

Environment

Information	Value

[mpemberton09]

@markusvoigt Are you able to confirm that Shopifys Cloudflare account isn't blocking us. Are you able to check any logs to see if the firewall is rejecting requests ?

[markusvoigt]

This is extremely unlikely to be a Cloudflare issue:

• According to our own statement multiple team members working from different IP addresses and locations are affected.
• The very same team members can access all other Shopify functionality like the Admin Dashboard, the storefront or the Admin API.
• The same team members can use themekit to connect to other Shopify stores without any issues.

[mpemberton09]

@markusvoigt Here is the output from wireshark wob-themekit.txt tcpdump.txt

[mpemberton09]

To confirm that Onstate are currently manually deploying to production successfully