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Email to Attendee successful, Email to NC User can not be send

Open sbellm opened this issue 3 years ago • 2 comments

Hello, we use Nextcloud 24.0.7 and Appointments 1.14.0.

When a user selects an appointment and books it, the user gets an email to the email address he typed into the formular. The Nextcloud user don't get the mail. In the logs, i only get those errors:

  • "app":"appointments", "message":"warning: getCalendarTimezone fallback to getUserTimezone: Calendar with ID 35 for user *** missing 'timezone' prop",
  • "app":"appointments", ,"message":"Can not send email to @.**",

We used the feature a year ago in an earlier version of Nextcloud an Appointments, there it worked as expected.

Thanks for your support of this bug. Regards, Sebastian

sbellm avatar Nov 08 '22 21:11 sbellm

I can not replicate this. As a test, can you send an email TO the NC user FROM the NC user directly using NC Mail App ?

SergeyMosin avatar Nov 09 '22 20:11 SergeyMosin

We don't use the Mail app. But our system sends emails to our registered users about activities and also the test mail from nextcloud is no problem. Do you need special logs or something else? Regards Sebastian

sbellm avatar Nov 12 '22 14:11 sbellm

i updated and controlled the code change. i also noticed now the error message when i load the module: Can't get Settings. Check console.

sbellm avatar Nov 14 '22 08:11 sbellm

sorry, had to reset the op_cache.

new error: Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients "

sbellm avatar Nov 14 '22 09:11 sbellm

RE: Expected response code 354 but got code "554", with message "554 5.5.1 Error: no valid recipients" This error is directly from the receiving mail server (not Appointments App or Nextcloud ) can you make sure that NC User email address is valid and the email address is properly setup on the receiving mail server.

SergeyMosin avatar Nov 14 '22 12:11 SergeyMosin

Got the solution, was a dns problem for the mail Server linking to another Mail server. Sorry for the Issue, was a setting on my Server. Thank you very much for the support!

sbellm avatar Nov 14 '22 13:11 sbellm