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Seagate
Failed set sector size Is there any way to recover?
I tired setting the sector size to 4096 on my brand new ST16000NM000J, attached via a USB-SATA adapter (specifically a FANTEC QB-35U31), I stupefy ignored all the warnings and probably destroyed my brand new drive.
This is the output of running the command:
Set Sector Size to 4096
Setting the drive sector size quickly.
It should complete in under 5 minutes, but interrupting it may make
the drive unusable or require performing this command again!!
The command is issued with a timeout of 1 hour, much longer than necessary,
however there are rare cases where a drive is processing something in the
background when this command is received that may make this take longer than
a few minutes. Please wait at least this hour to ensure that this completes
successfully or with the error recovery built into this software.
ERROR: The device was reset during sector size change. Device may not be usable!
Attempting Seagate quick format to recover the device.
WARNING: Seagate quick format did not complete successfully!
ERROR: Quick format did not recover the device. The device may not be usable!
Failed to set sector size!
For SCSI Drives, try a format unit operation to recover the device
Trying to do it again and even trying something as simple as reading smart status now gives me errors.
Trying the command again results in an error that setting sector size is not supported
/dev/sg1 - M000J-2TW103 - 0000000000000001 - SN04 - ATA
Set Sector Size to 4096
Setting sector size not supported on this device
Trying to do anything else on the drive like reading smart data also fails
sudo openSeaChest_SMART -d /dev/sdb --smartAttributes hybrid
==========================================================================================
openSeaChest_SMART - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2023 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_SMART Version: 2.3.2-6_2_0 X86_64
Build Date: Dec 4 2023
Today: Fri Oct 18 19:27:23 2024 User: root
==========================================================================================
/dev/sg1 - M000J-2TW103 - 0000000000000001 - SN04 - ATA
Error retreiving the logs.
A failure occured while trying to get SMART attributes
The only thing that still works is doing a -i to view information anything else I tried fails
sudo openSeaChest_Basics -i -d /dev/sdb
==========================================================================================
openSeaChest_Basics - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2023 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_Basics Version: 3.5.4-6_2_0 X86_64
Build Date: Dec 4 2023
Today: Fri Oct 18 19:32:02 2024 User: root
==========================================================================================
/dev/sg1 - M000J-2TW103 - 0000000000000001 - SN04 - ATA
Vendor ID: ST16000N
Model Number: M000J-2TW103
Serial Number: 0000000000000001
Firmware Revision: SN04
World Wide Name: 5000C5007445118F
Drive Capacity (TB/TiB): 16.00/14.55
Temperature Data:
Current Temperature (C): Not Reported
Highest Temperature (C): Not Reported
Lowest Temperature (C): Not Reported
Power On Time: Not Reported
Power On Hours: Not Reported
MaxLBA: 31251759103
Native MaxLBA: Not Reported
Logical Sector Size (B): 512
Physical Sector Size (B): 4096
Sector Alignment: 0
Rotation Rate (RPM): 7200
Form Factor: 3.5"
Last DST information:
Not supported
Long Drive Self Test Time: Not Supported
Interface speed:
Max Speed (Gb/s): 6.0
Negotiated Speed (Gb/s): 6.0
Annualized Workload Rate (TB/yr): Not Reported
Total Bytes Read (B): Not Reported
Total Bytes Written (B): Not Reported
Encryption Support: Not Supported
Cache Size (MiB): Not Reported
Read Look-Ahead: Enabled
Write Cache: Enabled
Low Current Spinup: Disabled
SMART Status: Unknown or Not Supported
ATA Security Information: Not Supported
Firmware Download Support: Full, Segmented
Specifications Supported:
ACS-4
ACS-3
ACS-2
ATA8-ACS
ATA/ATAPI-7
ATA/ATAPI-6
ATA/ATAPI-5
SATA 3.3
SATA 3.2
SATA 3.1
SATA 3.0
SATA 2.6
SATA 2.5
SATA II: Extensions
SATA 1.0a
ATA8-AST
SPC-4
SPC-4
SBC-3
UAS
Features Supported:
Sanitize
SATA NCQ
SATA Software Settings Preservation [Enabled]
SATA Device Initiated Power Management
Power Management
SMART [Enabled]
48bit Address
HPA Security Extension
PUIS
GPL
Streaming
SMART Self-Test
SMART Error Logging
Write-Read-Verify
DSN
AMAC
EPC [Enabled]
Sense Data Reporting
SCT Write Same
SCT Error Recovery Control
SCT Feature Control
SCT Data Tables
Adapter Information:
Adapter Type: USB
Vendor ID: 2109h
Product ID: 0715h
Revision: 0614h
Is there anything I can try to recover the drive or is it just straight up dead?
I had the same error after trying to set the sector size with an external USB case. It worked fine again after connecting it to an internal SATA port and setting the sector size once more.
@KeinNiemand,
Sorry you had this happen. The only thing you can do is to try the command again. I did add a --force option to try and force it to run the command again, but I cannot guarantee it will fix it.
I have been testing other possible code changes to mitigate this further for a while now, but I still have not found any improvements to this process yet.
I have pushed a major change that should help prevent issues when changing sector size. I'm marking this fixed for now with this change that is part of v25.05
Please reopen this issue or open a new issue if this is still a problem.
I have the same problem. Hardware: Seagate Exos X24 in DELL PowerEdge R760xd2 with HBA465i controller. Ubuntu 24.04, Linux Kernel 6.16
First try with v24.08.1:
# openSeaChest_Format -d all --setSectorSize=4096 --onlySeagate --confirm this-will-erase-data-and-may-render-the-drive-inoperable
==========================================================================================
openSeaChest_Format - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2024 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_Format Version: 3.2.0-8_0_1 X86_64
Build Date: Sep 25 2024
Today: 20250814T114513 User: root
==========================================================================================
nvme_ioctl_id: Not a tty
WARN: Not all devices enumerated correctly
One or more of the options provided will perform a low-level format that cannot
be interrupted once started. All background software should be stopped, any filesystems
that are currently mounted should first be unmounted in order to reduce the risk of
interruption. Do not attempt these operations on multiple devices at the same time
to ensure the best possible outcome. Many controllers/drivers/HBAs cannot handle these
operations running in parallel without issuing a device reset.
Not all background activities can be stopped. Some are managed by the OS and are not
configurable. It is recommended that a format change is done from a live/bootable
environment to reduce the risk of these interuptions. If the OS is unable to complete
certain commands for it's background polling of the device, it may trigger a device
reset and interrupt the format, leaving the drive inoperable if it cannot be recovered.
There is a risk when performing a low-level format/fast format that may
make the drive inoperable if it is reset at any time while it is formatting.
WARNING: Any interruption to the device while it is formatting may render the
drive inoperable! Use this at your own risk!
WARNING: Set sector size may affect all LUNs/namespaces for devices
with multiple logical units or namespaces.
WARNING (SATA): Do not interrupt this operation once it has started or
it may cause the drive to become unusable. Stop all possible background
activity that would attempt to communicate with the device while this
operation is in progress
WARNING: It is not recommended to do this on USB as not
all USB adapters can handle a 4k sector size.
WARNING: Disable any out-of-band management systems/services/daemons
before using this option. Interruptions can be caused by these
and may prevent completion of a sector size change.
WARNING: It is recommended that this operation is done from a bootable environment
(Live USB) to reduce the risk of OS background activities running and
triggering a device reset while reformating the drive.
If you wish to cancel this operation, press CTRL-C now to exit the software.
0
/dev/sg10 - ST24000NM002H-3KS133 - WYD01BSA - SE05 - ATA
Set Sector Size to 4096
Setting the drive sector size quickly.
This command may appear to hang the utiliy. Do NOT interrupt this
command for at least 1 hour if it appears hung. The drive is busy
performing the sector size change and is not able to indicate its
progress during this time.
This often only takes a few minutes to complete and return completion
of this command to the utility but in some cases it may take this full
hour before the drive is ready to use.
After this command has completed successfully the drive is ready to
read and write data.
Be aware that the drive may begin performing vendor unique background
activity which may prevent idle and standby timers from taking affect
until the background activity has completed.
If this command takes an hour or the command reports a failure due to
interruption by the system with a reset, recovery will be attempted
automatically. You may attempt to run this command again if recovery
does not appear successfull.
ERROR: The device was reset during sector size change. Device may not be usable!
Attempting Seagate quick format to recover the device.
WARNING: Seagate quick format did not complete successfully!
ERROR: Quick format did not recover the device. The device may not be usable!
Failed to set sector size!
Second try with v25.05.2:
# openSeaChest_Format --setSectorSize=4096 --onlySeagate --confirm this-will-erase-data-and-may-render-the-drive-inoperable -d /dev/sdk --force
==========================================================================================
openSeaChest_Format - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2025 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_Format Version: 3.4.0 X86_64
Build Date: Jul 30 2025
Today: 20250814T121532 User: root
==========================================================================================
One or more of the options provided will perform a low-level format that cannot
be interrupted once started. All background software should be stopped, any filesystems
that are currently mounted should first be unmounted in order to reduce the risk of
interruption. Do not attempt these operations on multiple devices at the same time
to ensure the best possible outcome. Many controllers/drivers/HBAs cannot handle these
operations running in parallel without issuing a device reset.
Not all background activities can be stopped. Some are managed by the OS and are not
configurable. It is recommended that a format change is done from a live/bootable
environment to reduce the risk of these interruptions. If the OS is unable to complete
certain commands for it's background polling of the device, it may trigger a device
reset and interrupt the format, leaving the drive inoperable if it cannot be recovered.
There is a risk when performing a low-level format/fast format that may
make the drive inoperable if it is reset at any time while it is formatting.
WARNING: Any interruption to the device while it is formatting may render the
drive inoperable! Use this at your own risk!
WARNING: Set sector size may affect all LUNs/namespaces for devices
with multiple logical units or namespaces.
WARNING (SATA): Do not interrupt this operation once it has started or
it may cause the drive to become unusable. Stop all possible background
activity that would attempt to communicate with the device while this
operation is in progress
WARNING: It is not recommended to do this on USB as not
all USB adapters can handle a 4k sector size.
WARNING: Disable any out-of-band management systems/services/daemons
before using this option. Interruptions can be caused by these
and may prevent completion of a sector size change.
WARNING: It is recommended that this operation is done from a bootable environment
(Live USB) to reduce the risk of OS background activities running and
triggering a device reset while reformating the drive.
If you wish to cancel this operation, press CTRL-C now to exit the software.
0
/dev/sg10 - ST24000NM002H-3KS133 - WYD01BSA - SE05 - ATA
Set Sector Size to 4096
Setting the drive sector size quickly.
This command may appear to hang the utility. Do NOT interrupt this
command for at least 1 hour if it appears hung. The drive is busy
performing the sector size change and is not able to indicate its
progress during this time.
This often only takes a few minutes to complete and return completion
of this command to the utility but in some cases it may take this full
hour before the drive is ready to use.
After this command has completed successfully the drive is ready to
read and write data.
Be aware that the drive may begin performing vendor unique background
activity which may prevent idle and standby timers from taking affect
until the background activity has completed.
If this command takes an hour or the command reports a failure due to
interruption by the system with a reset, recovery will be attempted
automatically. You may attempt to run this command again if recovery
does not appear successfull.
WARNING: Unable to erase MBR. If unable to write a partition after this operation, erase the first sector of the device
and the last sector (max LBA) then try creating new partitions again.
ERROR: The device was reset during sector size change. Device may not be usable!
Attempting Seagate quick format to recover the device.
WARNING: Seagate quick format did not complete successfully!
ERROR: Quick format did not recover the device. The device may not be usable!
Setting sector size not supported on this device
Third attempt after powering off for 5 minutes:
/dev/sg10 - ST24000NM002H-3KS133 - WYD01BSA - SE05 - ATA
Set Sector Size to 4096
Setting the drive sector size quickly.
This command may appear to hang the utility. Do NOT interrupt this
command for at least 1 hour if it appears hung. The drive is busy
performing the sector size change and is not able to indicate its
progress during this time.
This often only takes a few minutes to complete and return completion
of this command to the utility but in some cases it may take this full
hour before the drive is ready to use.
After this command has completed successfully the drive is ready to
read and write data.
Be aware that the drive may begin performing vendor unique background
activity which may prevent idle and standby timers from taking affect
until the background activity has completed.
If this command takes an hour or the command reports a failure due to
interruption by the system with a reset, recovery will be attempted
automatically. You may attempt to run this command again if recovery
does not appear successfull.
WARNING: Unable to erase MBR. If unable to write a partition after this operation, erase the first sector of the device
and the last sector (max LBA) then try creating new partitions again.
ERROR: The device was reset during sector size change. Device may not be usable!
Attempting Seagate quick format to recover the device.
WARNING: Seagate quick format did not complete successfully!
ERROR: Quick format did not recover the device. The device may not be usable!
open: No such device or address
open failure
Error: 6 - No such device or address
Setting sector size not supported on this device
@vonericsen could you help with that?
Some devices are shown as SIZE: 2.7T, some as SIZE: 512B:
NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINTS
sda 8:0 0 2.7T 0 disk
sdb 8:16 0 2.7T 0 disk
sdc 8:32 0 2.7T 0 disk
sdd 8:48 0 2.7T 0 disk
sde 8:64 0 2.7T 0 disk
sdf 8:80 0 2.7T 0 disk
sdg 8:96 0 2.7T 0 disk
sdh 8:112 0 2.7T 0 disk
sdi 8:128 0 2.7T 0 disk
sdj 8:144 0 21.8T 0 disk
sdk 8:160 0 2.7T 0 disk
sdl 8:176 0 512B 0 disk
I also tried it on another server. The same problem.
root@h3-1:/home/maxpain# openSeaChest_Format -d /dev/sda --setSectorSize=4096 --onlySeagate --confirm this-will-erase-data-and-may-render-the-drive-inoperable
==========================================================================================
openSeaChest_Format - openSeaChest drive utilities - NVMe Enabled
Copyright (c) 2014-2025 Seagate Technology LLC and/or its Affiliates, All Rights Reserved
openSeaChest_Format Version: 3.4.0 X86_64
Build Date: Jul 30 2025
Today: 20250814T132911 User: root
==========================================================================================
One or more of the options provided will perform a low-level format that cannot
be interrupted once started. All background software should be stopped, any filesystems
that are currently mounted should first be unmounted in order to reduce the risk of
interruption. Do not attempt these operations on multiple devices at the same time
to ensure the best possible outcome. Many controllers/drivers/HBAs cannot handle these
operations running in parallel without issuing a device reset.
Not all background activities can be stopped. Some are managed by the OS and are not
configurable. It is recommended that a format change is done from a live/bootable
environment to reduce the risk of these interruptions. If the OS is unable to complete
certain commands for it's background polling of the device, it may trigger a device
reset and interrupt the format, leaving the drive inoperable if it cannot be recovered.
There is a risk when performing a low-level format/fast format that may
make the drive inoperable if it is reset at any time while it is formatting.
WARNING: Any interruption to the device while it is formatting may render the
drive inoperable! Use this at your own risk!
WARNING: Set sector size may affect all LUNs/namespaces for devices
with multiple logical units or namespaces.
WARNING (SATA): Do not interrupt this operation once it has started or
it may cause the drive to become unusable. Stop all possible background
activity that would attempt to communicate with the device while this
operation is in progress
WARNING: It is not recommended to do this on USB as not
all USB adapters can handle a 4k sector size.
WARNING: Disable any out-of-band management systems/services/daemons
before using this option. Interruptions can be caused by these
and may prevent completion of a sector size change.
WARNING: It is recommended that this operation is done from a bootable environment
(Live USB) to reduce the risk of OS background activities running and
triggering a device reset while reformating the drive.
If you wish to cancel this operation, press CTRL-C now to exit the software.
0
/dev/sg1 - ST24000NM002H-3KS133 - WYD01BM2 - SE05 - ATA
Set Sector Size to 4096
Setting the drive sector size quickly.
This command may appear to hang the utility. Do NOT interrupt this
command for at least 1 hour if it appears hung. The drive is busy
performing the sector size change and is not able to indicate its
progress during this time.
This often only takes a few minutes to complete and return completion
of this command to the utility but in some cases it may take this full
hour before the drive is ready to use.
After this command has completed successfully the drive is ready to
read and write data.
Be aware that the drive may begin performing vendor unique background
activity which may prevent idle and standby timers from taking affect
until the background activity has completed.
If this command takes an hour or the command reports a failure due to
interruption by the system with a reset, recovery will be attempted
automatically. You may attempt to run this command again if recovery
does not appear successfull.
ERROR: The device was reset during sector size change. Device may not be usable!
Attempting Seagate quick format to recover the device.
WARNING: Seagate quick format did not complete successfully!
ERROR: Quick format did not recover the device. The device may not be usable!
open: No such device or address
open failure
Error: 6 - No such device or address
Failed to set sector size!
@maxpain,
Sorry I did not see your posts earlier!
I'm going to take this back to the firmware team to research what else can be done. I've exhausted my ideas on preventing this from happening as well as how to recover. I have no idea how long that will take so my advice is to reach out to Seagate support for what they can do since these drives are now in this weird state.
If you are able to provide some info, are the smartd or udisks services running?
I was chatting with someone in Seagate doing IO testing and these were skewing their results when they were running. I do not know if they are directly related to this issue or not though. It could be something else entirely....just trying to find anything else to look at.
smartd was easy to disable; udisks would automatically re-enable itself, so it had to be masked off instead.
These are the commands they used (if you have more drives to try and want to try this again....no worries if you don't. We can recreate the issue and test more, but it will likely take some time to get a solution).
sudo systemctl status smartd sudo systemctl status udisks2
sudo systemctl mask udisks2 sudo systemctl unmask udisks2 sudo systemctl enable udisks2 sudo systemctl stop smartd sudo systemctl disable smartd