Audio tracks not loaded

[Balza84]

Addon used

• [X] Amazon VOD (plugin.video.amazon-test)
• [ ] Browser Launcher (plugin.program.browser.launcher)

• Addon version:

Account type

• [X] primevideo.com
• [ ] amazon.(com/co.uk/de/jp)

System Setup (please provide the following information):

• Hardware: PC
• OS version: Linux (RecalBox)
• Kodi version number: Leia

Upload Logs

Describe the bug

With specific movies, audio tracks won't be loaded on the VOD plugin. Audio track selection menu remain empty.

My test subject: Movie: CAST AWAY Account: Amazon with Prime (ITA/EU) On Amazon VOD: no audio tracks are loaded. Movie is mute and the audio track selection is empty. On PS3 Primevideo/Android Primevideo: All audio tracks are correctly loaded.

[Varstahl]

You provided no logs, so my assumption is a slow connection/linux box. Try to disable the MPD Alteration Proxy from the addon settings, if it works it's a general slowness problem.

[Balza84]

Tried without MPD with same result. I'll share logs asap.

[Balza84]

PVLogs.zip

[Varstahl]

Those are not the logs, those are the cache files. Which might be useful, but a log is usefuler. Here in the Wiki you can find the exact location.

[Balza84]

Wops my bad ;) Here it is. kodi.log

[Varstahl]

DEBUG: AddOnLog: InputStream Adaptive: Download https://s3-dub-ww.cf.dash.row.aiv-cdn.net/…_video_11.mp4 finished, avg speed: 5351015.00byte/s, current speed: 5351015.00byte/s
DEBUG: [Amazon VOD] [PS] Parsing languages
DEBUG: [Amazon VOD] [PS] Altering <AdaptationSet>s
DEBUG: ----------------------------------------
DEBUG: Exception happened during processing of request from
DEBUG: ('127.0.0.1', 41654)
ERROR: Traceback (most recent call last):
ERROR:   …
ERROR:   File "/usr/lib/python2.7/socket.py", line 307, in flush
ERROR:     self._sock.sendall(view[write_offset:write_offset+buffer_size])
ERROR: error: [Errno 32] Broken pipe
DEBUG: ----------------------------------------

This is with MPD Proxy enabled, and this kind of error is usually due to connection timeouts, but in your case lasts less than 80 milliseconds, there's something wrong.

Are you sure that by disabling MPD proxy alteration you still have audio problems?

If so it might be due to a CDN problem…

Edit: Just out of principle I tested Cast Away (the one available with PrimeVideo) in Italy, and had no issues, as suspected. It might be some weird networking problem on the linux box, or some exotic settings, I'm unsure.

[fabpolli]

Hi, same issue on Raspberry 4 with LibreElec (Kodi Leia) on primvideo.com from Italy without proxy or VPN, but I get no audio track on other film (Bohemian Rapsody) but all works well with other playback (Eg. Criminal Minds serie). If it can be useful I can upload log

[BlackEdder]

I have the same issue with amazon prime and "The grand tour presents... A massive hunt". No proxy involved.

EDIT: Enabling audio description in the settings seems to have fixed this.

[sttehh]

i had a similar problem, disabling Proxy MPD alteration did fix it for me

Raspberry 3b with LibreElec (Kodi Leia) in germany