Problems during exam: student was kicket out of the exam

[AntonT76]

Dear SEB-team,

We have identified the following problem during an exam: the student started the exam and was suddenly kicked out of the exam. The student tried to login on the other PC, but the same thing happened again, and she was kicked out. We don't know why the problem occurs. Please find attached the user's log files and other relevant information.

• SEB version: Safe Exam Browser, version 3.2.0 (x64), build 3.2.0.338
• Application started on 2024-02-01 09:05:33.380
• Running on Windows 10, Microsoft Windows NT 10.0.19045.0 (x64)
• Computer 'LNZD2OG2PCR28' is a 103C_53307F HP EliteDesk HP EliteDesk 800 G4 SFF manufactured by HP
• Runtime-ID: 5b5b3998-ee72-4601-b789-f75dcdd355af
• Moodle-version: 4.1.4.+

SEB-Logs-2024-02-01.zip

Can you identify any problems in the log files?

Thanks, best regards Anton

[strau0106]

Line 472 of the client log, the user apparently entered the quit password, which resulted in SEB quitting...

[AntonT76]

Hi @strau0106, thank you for the analysis and feedback. We will pass this information to our colleagues. After no other suspicious processes are recognizable, I think we can close the ticket. thanks for help br, Anton

[dbuechel]

Thanks for the analysis @strau0106, that is exactly right. I shall thus close the issue for the time being, please reopen it in case new insights emerge.

[github-actions[bot]]

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

[github-actions[bot]]

This issue was closed because it has been inactive for 14 days since being marked as stale.