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Published 20 hours ago • verified publisher icon SCIInstitute

Seg3D fails to start under Windows 10

Open robertf opened this issue 3 years ago • 20 comments

Description

Seg3D 2.5.0 fails to start under Windows 10

Steps to Reproduce

  1. Download Seg3D2-2.5.0-win64.exe to Windows 10
  2. Run installer, apparently successfully
  3. Run Seg3D2 using its icon in the Start Menu (or from the command line). I also tried running it as Administrator.

Expected behavior: It should start

Actual behavior: An Application Error window appeared saying that the application failed to start (0xc000007b)

Versions

Windows 10 Home 20H2 19042.804 120.2212.551.0

robertf avatar Apr 10 '21 00:04 robertf

I'll try to replicate this one. It might be the out-of-date Qt libraries used.

dcwhite avatar Apr 12 '21 15:04 dcwhite

I can't replicate this bug even after updating my Windows OS version. Can you replicate @dcwhite?

allywarner avatar May 12 '21 03:05 allywarner

Try with new release 2.5.1

allywarner avatar May 21 '21 17:05 allywarner

Is 2.5.1 available yet? I couldn't find it.

robertf avatar May 21 '21 18:05 robertf

@robertf yes! It is now posted! Thank you for your patience.

allywarner avatar May 21 '21 21:05 allywarner

It still fails to start, the same as before :-( C:\Program Files\Seg3D2_2.5\bin\Seg3D2.exe with timestamp 2021-05-21 16:37

robertf avatar May 21 '21 22:05 robertf

What kind of machine are you running?

allywarner avatar May 21 '21 22:05 allywarner

ASUS VivoBook Pro 15 N580GD-DB74, 64-bit, 16 GB

robertf avatar May 21 '21 22:05 robertf

Do you have another machine to try on?

allywarner avatar May 21 '21 23:05 allywarner

I have an old Windows 7 laptop that might wake up long enough to try it.

robertf avatar May 21 '21 23:05 robertf

Let me know what happens!

allywarner avatar May 21 '21 23:05 allywarner

It can't start because MSVCP140_1.DLL is missing.

robertf avatar May 21 '21 23:05 robertf

Yes, that's probably too old. We can't reproduce this with our machines. Is there any information when you try to open Seg3D on Windows 10? Possibly on the command line?

allywarner avatar May 21 '21 23:05 allywarner

When I give this command in the PowerShell: & "C:\Program Files\Seg3D2_2.5\bin\Seg3D2.exe" nothing happens, it just returns to the command prompt.

robertf avatar May 21 '21 23:05 robertf

I also tried running it from the Start menu as administrator, with the same result. I've attached a screenshot of the error-message window. Seg3D2_error

robertf avatar May 22 '21 00:05 robertf

Is your machine in French?

allywarner avatar May 22 '21 00:05 allywarner

Partly. When the shop installed Windows 10, they did it in French. When I added my account I did it in English, and the interface is in English, but occasionally bits of French still pop up for reasons I don't understand. It's never caused a problem.

robertf avatar May 22 '21 00:05 robertf

https://www.diskgenius.com/how-to/fix-error-code-0xc000007b.php

Is your machine running 32-bit Windows perhaps? I suppose it's possible with the complicated setup you described.

dcwhite avatar May 22 '21 00:05 dcwhite

That web page also mentions updating DirectX, .NET Framework, C++ runtime packages, and various other things. Essentially, this is most likely a machine problem rather than a Seg3D problem.

dcwhite avatar May 22 '21 00:05 dcwhite

It's definitely 64-bit and Windows is fully up to date. .NET Framework 4.8 was installed but not .NET Framework 3.5 so I installed it and then rebooted. Still no luck :-( I'll let you know if I find anything that helps.

robertf avatar May 22 '21 01:05 robertf