RocketChat
Mentioning a @team does not do anything
Description:
Accordingly to the docs "Just mention a team — @engineers, for instance — and all members will get notified instantly."
I want to mention a @team in a channel and trigger notifications for all team members.
Steps to reproduce:
- Create a team "test-team" and invite/add members
- Mention the @test-team in any channel (outside of the team)
Expected behavior:
Team members get a notification as stated in the docs
Actual behavior:
There is not any information regarding the mentioning (not in the team-channel, no notifications on devices, not anywhere)
Server Setup Information:
- Version of Rocket.Chat Server:
- License Type: Enterprise
- Number of Users: 30.000
- Operating System: Linux Debian Bullseye
- Deployment Method: tar
- Number of Running Instances: 1 (and about 10 others with the same issue)
- NodeJS Version: v14.21.3
- MongoDB Version: 5.0.30
Client Setup Information
- Desktop App or Browser Version: Desktop App (4.1.1)
- Operating System: Linux (Debian Bookworm)
Version of Rocket.Chat Server:
Just so we know?
Have you opened a support ticket?
not yet. Should I?
If you have an Enterprise licence it is what you pay for!
They have their own internal repos & tracking so github is really just a final dump of internal work. As a result it is largely ignored.
For a faster response open a ticket via your cloudy admin panel.
Reference this issue.
Hi anicoa, as you have support, always good to point to support. Will ask folks to take a look into it
hey @anicoa can i work on this?
Please don't @ - it isn't necessary. Nothing gets tasked/assigned here.
Please read this.
https://gist.github.com/reetp/b0ba4e3d0ea2ff48ca9da00a5a647d42
Note that this has been logged through a support ticket and is being handled internally. You should familiarise yourself with how Rocket.Chat backend systems work.