User's default avatar is not reflected correctly

[noobbbbb]

Description:

Set default avatar, but only the color is reflected.

Steps to reproduce:

1. Open profile settings page UserMenu -> Account -> Profile
2. Set default avatar (Profile Photo is changed.)
3. Save changes (save success dialog appears)

Expected behavior:

Avatar should change to the default avatar (username first letter and color combination)

Actual behavior:

Avatar does not display the username initial (only the color is reflected)

Server Setup Information:

• Version of Rocket.Chat Server: 6.13.0
• License Type: Community
• Number of Users: 34
• Operating System: Rocky Linux 9
• Deployment Method: docker
• Number of Running Instances: 1
• DB Replicaset Oplog: enabled
• NodeJS Version: v14.21.3
• MongoDB Version: 6.0.7

Client Setup Information

• Desktop App or Browser Version: 4.1.1
• Operating System: Windows11

Additional context

• We are using LDAP integration.
• The storage type for file uploads is 'FileSystem'.

Relevant logs:

[Gummikavalier]

I could not replicate on RC 6.13.0. But F5 / refresh was required to load the changes immediately after.

[Auditbyte25]

@noobbbbb i can work on it

[adarsh-jha-dev]

@noobbbbb , can I work on it?

[noobbbbb]

I apologize if I am wrong. Why are you asking me? Work on anything you like. All I want is for the problem to be solved.

[noobbbbb]

I tried creating a local (Windows11+WSL(Ubuntu)) environment with v6.13.0, but could not reproduce the problem. The difference from the production environment is that the file upload destination is a file system and we are using LDAP integration. Does this have anything to do with the default avatar not being reflected?

[reetp]

we are using LDAP integration.

but could not reproduce the problem.

You'd need to test with LDAP authent then, and be able to repeat it.

You should also mention facts like LDAP in your bug report.

Where are the avatars stored?

[noobbbbb]

we are using LDAP integration.

but could not reproduce the problem.

You'd need to test with LDAP authent then, and be able to repeat it.

You should also mention facts like LDAP in your bug report.

I followed your advice and listed it under “Additional context”.

We are using LDAP integration.
The storage type for file uploads is 'FileSystem'.

Where are the avatars stored?

The avatar image files are stored in the path set to “FileSystem”. However, if you run “ResetAvatar”, no avatar image file is created or saved. We have confirmed that if an svg format image is set as the avatar, it is internally saved as a png file. Could this be related to the fact that I cannot set an svg format image for default avatar?

[Bug] svg avatar is not displayed #9859

[noobbbbb]

I found the cause. I set “UI_Use_Name_Avatar” to false in the settings and now I can use the default avatar.

I am using Japanese (multibyte) for “name” in my environment, but the process to get the first character only supports alphanumeric characters, so it seems that “the first character of the user name is not displayed in the default avatar” was occurring. https://github.com/RocketChat/Rocket.Chat/blob/f79f3cc10d149b1f9def730de866a84a1df8c2e4/apps/meteor/server/routes/avatar/utils.ts# L119

Therefore, I changed “UI_Use_Name_Avatar” to false so that it is generated from “username” (account name) instead of “name” (user's full name), and now the default avatar displays the first character of the user account name.

I understand that this is a specification, but I am a little unconvinced. Is it clearly stated in the documentation that the default avatar does not support non-alphanumeric multibyte characters?

[casalsgh]

will ask team for a review

[casalsgh]

Sorry, already reviewed by the team and with changes requested