Teams mentions through @ and # not working

[NickA1ex]

In Rocket Chat 6.12.1 with an Enterprise license, when team is mentioned via @, the team does not receive mentions

Steps to reproduce: Create a team. For example with the name TestMentionsTeam_1 Mention the team in any channel by writing @TestMentionsTeam_1

Expected behavior: The team got mention in mentions tab

Actual behavior: The team don't have any mentions in mentions tab

Server Setup Information: Version of Rocket.Chat Server: 6.12.1 Operating System: Ubuntu 22 Deployment Method: Native Number of Running Instances: 1 DB Replicaset Oplog: NodeJS Version: v14.21.3 MongoDB Version: 6.0.11 / wiredTiger (oplog Enabled) Proxy: NGINIX Firewalls involved:

This issue reflected not for all teams Some teams can get mentions

[BadriVishalPadhy]

@NickA1ex assign this issue to me

[reetp]

@NickA1ex assign this issue to me

No one assigns issue.

[BadriVishalPadhy]

what

[reetp]

what

You asked this:

@NickA1ex assign this issue to me

I responded:

No one assigns issues.

Issues are never assigned.

Work on anything you like but be aware it may be being worked on internally as they have a separate internal system.

Best you can do is test and try and repeat it, and if so offer to submit a PR.

Unlike many projects, Github is not the primary resource at Rocket.Chat

It is very secondary.

If you do produce a PR there is no guarantee it will be accepted. Depends on Dev, Product, Sales & Marketing.

N.B. if an issue is set 'Tasked' it has been referred to the internal team already.

[NickA1ex]

@NickA1ex assign this issue to me

Hi!

Yep, @reetp is right

Instance deployed on internal company server

I just wanted to understand if anyone has encountered this problem and perhaps knows how to solve it or at least knows where to look

Unfortunately I couldn't find the answer on the rocketchat forum or on Google

[reetp]

You don't need to @ anyone thanks.

with an Enterprise license,

Contact support directly - it's what you pay for!!

[reetp]

If you haven't contacted support can you please test n v7 and let us know if this still exists.

[github-actions[bot]]

This issue has been marked as stale because there has been no further activity in the last 10 days. If the issue remains stale for the next 4 days (a total of 14 days with no activity), then it will be assumed that the question has been resolved and the issue will be automatically closed.

[github-actions[bot]]

This issue was closed because it has been inactive for 14 days since being marked as stale.