fix: livechat agent status set to available after reactivation

[abhinavkrin]

Proposed changes (including videos or screenshots)

This PR introduces a fix to the livechat agent status handling within Rocket.Chat. Previously, when a deactivated user, assigned as a livechat agent, was reactivated, their status in the livechat system was automatically set to 'Available'. This behavior was unintended as it could lead to conversations being assigned to agents who might not be ready to handle them. With this update, reactivated users will retain the 'Not Available' status until manually set to 'Available' by an admin or the agent themselves, ensuring better control and management of agent availability.

https://github.com/RocketChat/Rocket.Chat/assets/15830206/d1c053a8-be66-407a-8c6d-2b83bda53c34

Issue(s)

This PR addresses the issue where livechat agent status was incorrectly set to 'Available' upon the reactivation of a deactivated user. Deactivated users should not be made available when they get activated.

Steps to test or reproduce

To test this fix, follow these steps:

1. As an admin, go to Admin Panel > Users and deactivate a user who is also a livechat agent.
2. Observe in Omnichannel > Agents that the agent's status is correctly set to 'Not Available'.
3. Reactivate the user in Admin Panel > Users.
4. Check the status of the user in Omnichannel > Agents.

Further comments

CORE-46

[changeset-bot[bot]]

🦋 Changeset detected

Latest commit: 61e570dcca7b70c8246b2f6bbaed528f0e928cef

The changes in this PR will be included in the next version bump.

This PR includes changesets to release 31 packages

Name	Type
@rocket.chat/meteor	Patch
@rocket.chat/core-typings	Patch
@rocket.chat/rest-typings	Patch
@rocket.chat/apps	Patch
@rocket.chat/core-services	Patch
@rocket.chat/cron	Patch
@rocket.chat/gazzodown	Patch
@rocket.chat/livechat	Patch
@rocket.chat/model-typings	Patch
@rocket.chat/ui-contexts	Patch
@rocket.chat/account-service	Patch
@rocket.chat/authorization-service	Patch
@rocket.chat/ddp-streamer	Patch
@rocket.chat/omnichannel-transcript	Patch
@rocket.chat/presence-service	Patch
@rocket.chat/queue-worker	Patch
@rocket.chat/stream-hub-service	Patch
@rocket.chat/api-client	Patch
@rocket.chat/license	Patch
@rocket.chat/omnichannel-services	Patch
@rocket.chat/pdf-worker	Patch
@rocket.chat/presence	Patch
rocketchat-services	Patch
@rocket.chat/ddp-client	Patch
@rocket.chat/fuselage-ui-kit	Patch
@rocket.chat/models	Patch
@rocket.chat/ui-client	Patch
@rocket.chat/ui-video-conf	Patch
@rocket.chat/uikit-playground	Patch
@rocket.chat/web-ui-registration	Patch
@rocket.chat/instance-status	Patch

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[codecov[bot]]

Codecov Report

All modified and coverable lines are covered by tests :white_check_mark:

Project coverage is 54.57%. Comparing base (a011734) to head (61e570d).

Additional details and impacted files

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+ Misses       20356    20334      -22     
+ Partials      2492     2489       -3     

Flag	Coverage Δ
e2e	53.51% <ø> (-0.02%)	:arrow_down:
e2e-api	40.07% <ø> (+0.08%)	:arrow_up:
unit	76.44% <ø> (ø)

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