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Published 20 hours ago • verified publisher icon RocketChat

[SUPPORT] Channel icons missing in iOS app

Open rusty1281 opened this issue 6 years ago • 23 comments

  • Your Rocket.Chat app version: 3.1.2 (218)
  • Your Rocket.Chat server version: 0.71.1
  • Device (or Simulator) you're running with: iPhone 6 (latest iOS version)

Before I continue I have to say that I love the app and we are using 2 separate chat servers with this platform. Also no problem on the web and desktop end, just a small problem on the mobile side.

Now I am reporting this primarly as a ios problem, but users of Android OS are also reporing the same.

The problem is that the channel icons are not visible (the letters), just a small place holder on the bottom of the icon. Uploaded user avatars are visible just fine.

Is this a client side or server side problem? Again the web and desktop app display the letters and avatars just fine.

Thank you in advance for any info on the matter.

rusty1281 avatar Dec 03 '18 12:12 rusty1281

@rusty1281 Thank you! :-)

Do you have a screenshot showing the avatars so we can take a look please?

rafaelks avatar Dec 03 '18 20:12 rafaelks

Hello @rafaelks. Here it is https://imgur.com/a/dz5NxG5

rusty1281 avatar Dec 03 '18 20:12 rusty1281

What deployment method are you using? Happen to have deployed snap on raspberry pi?

geekgonecrazy avatar Dec 03 '18 20:12 geekgonecrazy

Docker official image

rusty1281 avatar Dec 03 '18 20:12 rusty1281

Hi there... any info on the matter?

tnx

rusty1281 avatar Dec 05 '18 07:12 rusty1281

Hi there. New update from today still didn’t fix this problem... just bumping a bit.

thx!

rusty1281 avatar Dec 17 '18 13:12 rusty1281

Seeing same issue, deployed via Docker official image.

kristjankullerkann avatar Dec 18 '18 19:12 kristjankullerkann

Just bummping this matter a bit? Is there any chance that this might get fixed in an upcoming version 0.73? Or is this an iOS problem?

rusty1281 avatar Jan 13 '19 14:01 rusty1281

@rusty1281 This is not an iOS client problem; this is a back-end problem.

rafaelks avatar Jan 14 '19 11:01 rafaelks

@rusty1281 Is your server missing some font?

rafaelks avatar Jan 14 '19 11:01 rafaelks

Truth be told I did change the font since day 1, could that be the problem with this? If so where should I put the font to be used by this docker image?

tnx!

rusty1281 avatar Jan 14 '19 12:01 rusty1281

Is this fixed by #2620? We have the same issue on our server.

anthonylavado avatar Apr 02 '19 16:04 anthonylavado

@anthonylavado @rusty1281 Have you guys tried using iOS 3.4 on the App Store today?

rafaelks avatar Apr 02 '19 16:04 rafaelks

Icons are visible but they were also visible before today’s update. Guessing with latest server side update.

rusty1281 avatar Apr 02 '19 16:04 rusty1281

Still seeing filter and search problem tho https://github.com/RocketChat/Rocket.Chat.iOS/issues/2403#event-2077725533

rusty1281 avatar Apr 02 '19 17:04 rusty1281

We also have this issue, and have deployed via the docker official image. (We are currently on Version 1.2.1) and both Rocket.Chat and Rocket.Chat Experimental with the newest versions show this issue. This is really bugging us and keeping us from deploying rocket.chat company-wide for all users. @rusty1281 If this is a server issue, how can this be fixed?

Shyru avatar Jul 05 '19 08:07 Shyru

@Shyru - have to say that this was at one point fixed for me. Not sure was it the iOS side update or server side (pretty sure its server side) fix, but atm (for the past 2-3 version we have no problems.

rusty1281 avatar Jul 05 '19 10:07 rusty1281

Ok, what a pitty. Can anybody help us on this issue? Just for reference this is how it looks on our end: image As you see, only custom sent avatar images are displayed. All channel-icons with only text only show a background color and some small character. Is there anything more that we can do to help diagnose this error?

Shyru avatar Jul 08 '19 11:07 Shyru

For me, the ios app is not even showing all custom (users) avatars, just some of them

umputun avatar Jul 19 '19 20:07 umputun

I should add, I still have this. I can see user avatars for Direct Messages, but not channel icons.

anthonylavado avatar Jul 23 '19 19:07 anthonylavado

We finally solved this issue. @rafaelks was right. The font was missed. The website has shown the correct avatars, because they are drawn with CANVAS, while the mobile app gets a generated jpeg picture from backend. The package fontconfig is not installed inside the docker image. So there are no fonts, the server app could use. I created a pull request to solve this issue in the next docker image builds. I created a pull request to solve that issue. https://github.com/RocketChat/Docker.Official.Image/pull/92 To fix this now you can run: docker exec -it docker-container-name /bin/bash apt-get update apt-get install fontconfig

@umputun Did you use also the docker image? Do you use filesystem to save your pictures? Maybe you have forgot to use a docker mount to save the pictures on your host or on a docker volume. This will lead to missed pictures, when you destroy your container for updates.

j-stahl avatar Aug 30 '19 15:08 j-stahl

Did you use also the docker image?

yes

Maybe you have forgot to use a docker mount

No, the volume is mounted fine. Sometimes the issue can be "solved" by ios app reinstall.

umputun avatar Aug 30 '19 16:08 umputun

Depends on https://github.com/docker-library/official-images/pull/7099

the release 2.3.1 of the official Docker image will fix the issue.. using our own maintained image does not have the issue: rocketchat/rocket.chat:2.3.1

sampaiodiego avatar Dec 10 '19 12:12 sampaiodiego