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The application crashes when I try to share a file from WhatsApp or another application

Open hectorllb opened this issue 1 year ago • 3 comments

Description:

If you try to share a photo/video/file from an application external to rocketchat, clicking share with RocketChat, the application opens and goes blank. But there are two cases, in iOS when I try it apparently the file is sent (it doesn't happen that it stays blank), but it never arrives, when I enter the application an error appears when uploading the file, if I try to retry it doesn't do nothing. The other case is on Android where what I told you before happens, the pop-up screen when you click on share goes blank and nothing can be done.

Environment Information:

  • Rocket.Chat Server Version: 6.8.0
  • Rocket.Chat App Version: 4.50.1.63099
  • Device Name: iPhone 13mini/ Samsung A15
  • OS Version: Ubuntu 20.04 in Docker

Steps to reproduce:

  1. Click on share (a WhatsApp photo/file/audio/video)
  2. Share with RocketChat
  3. Send photo to a 1:1 chat or channel/team

Expected behavior:

It is expected that the photo is sent correctly

Actual behavior:

This is in the example of iOS, which sends it and gets an error, I hit retry again and it stays in a loop like this (the attached photo is when I hit "retry")

Diseño sin título (1)

Additional context:

With normal WhatsApp text messages you can forward them without problems on iOS, on Android they are blank when you go directly to share, it doesn't matter what type of file it is.

hectorllb avatar Aug 21 '24 12:08 hectorllb

I've been working on a fix on #5831

diegolmello avatar Aug 21 '24 13:08 diegolmello

Hello, Can I work with you guys?

dorrod-blip avatar Aug 21 '24 21:08 dorrod-blip

I just tried installing the RocketChat Experimental application, on two devices, one Samsung and the other Xiaomi, and it hasn't given me any problems when it comes to sharing files from WhatsApp Business, or from the gallery. Now I just tried again with the normal application on a Samsung and from WhatsApp Business it also allows me to share photos, but audio messages remain blank when I do "Share > RocketChat > ​​Select a room", this happens to me with both applications . It is possible that the application may not be prepared for the type of file that WhatsApp uses for photos.

hectorllb avatar Aug 22 '24 08:08 hectorllb

The issue can be reproduced while sharing an audio file from other apps in Android

Android version: 13 App Version: 4.56.0 (play store stable version)

Rohit3523 avatar Jan 22 '25 18:01 Rohit3523