RocketChat
Notifications are not displayed
After upgrading from 6.3.9 to 6.4.0, notifications disappeared for Windows desktop applications version 3.9.5 and below. The tray icon does not display unread messages, and the "Expand when new messages arrive" function does not work. Since the desktop application version 3.9.5 is the latest possible for Windows 7/8.1, this error is very critical, users cannot see unread messages. Relevant for version 6.4.2
Server Setup Information Version of Rocket.Chat Server: 6.4.2 Operating System: synology Deployment Method: docker Number of Running Instances: 1 DB Replicaset Oplog: Enabled NodeJS Version: 14.21.3 MongoDB Version: 6.0.11
This was working in 6.4.1, but with 6.4.2 the unread message count is not getting updated. I have no unread messages, but the count does not reflect that. When new unread messages are read, the count does not change.
We have the same problem, since updating from 6.3.x to 6.4.x notifications are completely broken for ~70% of the users at the official RC Client, strangely who is affected changes at daily basis. Every RC update is Russian Roulette what get completely broken this time :(
After the updates, it's not possible to upload a profile picture, and I don't receive notifications unless mentioned in the conversation.
We have the same Problem: Server Version: 6.4.2 Client Version: 3.9.6 on Windows 10 Enterprise 21H2
There is a Preference: "Messages -> Unread Tray Icon Alert" but it has no effect on the taskbar. On new messages I get the Windows notification but no change or blinking taskbar icon:
I had this happen before, it is happened due to a server update. Could you please trying clearing storage data? This fixed it for me.
Keep in mind that clearing storage data will erase all cache and ask for credentials and e2e password again.
@gabriellsh
Could you please trying clearing storage data?
completely resetting all app data is usually the first thing we try after yet another bug happen, had no impact at that issue
same issue after update RC server from 6.3.9 to 6.4.5. New instal Windows RC desktop client to newest version (from 3.8.1 to 3.9.9) helps for me
I just installed the new Client (3.9.9) and can confirm - it works again! Thanks!
I just installed the new Client (3.9.9) and can confirm - it works again! Thanks!
We had the same effect, installing 3.9.9 and suddenly it worked for some but not for others. The next day it wasn't working for the ppl where it worked before. A day later for some it worked again and some not. If you ask me it feels like a limitation to just 50 users when it works or similar limitations.
RC introduced other user count based limitations too.
Ok guys, sorry to know that it isn't working well. Please update to version 3.9.9 and test it.
For who it continues with the problem, please take a look at the server devtools console and see if there is any errors and show me what they are.
As this is a Desktop app issue and it was created at the server repository I didn't see it before. I will be moving it to desktop repo and await for reply with the errors.
Ok guys, sorry to know that it isn't working well. Please update to version 3.9.9 and test it. For who it continues with the problem, please take a look at the server devtools console and see if there is any errors and show me what they are.
As this is a Desktop app issue and it was created at the server repository I didn't see it before. I will be moving it to desktop repo and await for reply with the errors.
We have the same problem, but our clients are running on macOS (12, 13 & 14, all macOS versions are affected). It doesn't happen all the time, some messages go through, most don't. All clients are on version 3.9.9 and server 6.4.4.
@kertiskz just released the version 3.9.10. Please test it, it works on Win 7 now. But soon we will be releasing 4.0 that will not have W7 and W8 support.
This is happening also in the version 3.9.10 client desktop windows with server version: 6.5.3. Desktop notifications are failing.
Hello! Dekstop application version 3.9.11, server version 6.5.3 - notifications don't work for some users. As I understand it happened after disabling pro trial and reverting to community version.
Hello! Dekstop application version 3.9.11, server version 6.5.3 - notifications don't work for some users. As I understand it happened after disabling pro trial and reverting to community version.
same here (16 users with windows desktop app 3.9.10 or 3.9.11, server 6.5.2) :(
--EDIT after disabling Hardware Acceleration in desktop app (Windows -> Settings ) notifications works again, I wonder if this is a permanent solution...
--EDIT2 disabling Hardware Acceleration helped only on one PC, on others.. nope
--EDIT3 nothing works, it's one big lottery :/
Same issue on my ubuntu computer. I have updated to desktop app 3.9.11 - but the problem is still present. I don't know my server version as it is managed by our IT department.
Disabling hardware acceleration did not resolve the issue.
The problem is relevant again when upgrading the server to 6.5.3, desktop application version 3.9.11. With server version 6.5.2 everything works fine.
I'm experiencing the same issue. server: 6.5.3 Desktop application version 3.9.12
When I check Account → Preference → Notifications, I see the following message: Desktop notifications are disabled. To enable notifications, please change your browser's settings.
Sometimes notifications may arrive, and in that case, this message disappears, and a "Test Notification" button appears in this settings section.
I have rocketchat-server 6.5.2 1599 6.x/stable rocketchat✓ - and Windows 11 desktop clients 3.9.12 and notifications are NOT displayed. i check all setings, enable / disable HW Acc, and nothing work.
without notifications are rockechat useless for us :-/
This happens with almost every update, notifications in the desktop application break.
This happens with almost every update, notifications in the desktop application break.
Does a clean installation of the application and disabling updates (app and server) solve the problem?
Does a clean installation of the application and disabling updates (app and server) solve the problem?
sometimes it helps, but only for a while, after a few days the same thing happens again. server: 6.5.2 (Ubuntu 20.04) desktop app: 3.9.7 - 3.9.12 (about 20 Windows users)
This happens with almost every update, notifications in the desktop application break.
Does a clean installation of the application and disabling updates (app and server) solve the problem?
You could just not update and everything would be okay. But in June, if you don’t update, they will forcibly turn everything off. Although, what difference does it make that one doesn’t work and the other doesn’t work?
We changed from server version 6.5.3 to 6.5.2, but the issue still persists. We have tried various versions of desktop clients from 3.9.10 to 3.9.12 with server version 6.5.2, but the problem still occurs.
If notifications do not come through, the following message always appears in the notification settings: Desktop notifications are disabled. To enable notifications, please change your browser's settings.
Occasionally, if notifications do come through, a button labeled "Test Notifications" appears in the notification settings, and clicking it triggers notifications. Although notification settings for Chrome and Edge have been set to allow all notifications, there has been no change. What does this message indicate about the browser settings?
I believe there is a hint to this problem in this message
■Server Setup Information Version of Rocket.Chat Server: 6.5.2 Operating System: Redhat9 Deployment Method: docker Client OS:Windows10 64bit (about 20 Windows users) Version of Rocket.Chat Client: 3.9.10 → 3.9.12
Our solution:
- Downgrade version server to 6.4.9
- Update client to 3.9.11 and 3.9.12
Notifications work, but it's all just until the end of March 2024. We're waiting for the fixes.
Similarly, Notifications are not displayed on Win 11. Rocket.Chat Version: 6.5.2 Client Win 11 + 3.9.12
The Rocket.Chat server is a local server and non-SSL operation.
I think the cause is that the browser (Chromium) included in Electron does not allow notifications over HTTP. Is there a way to change the settings of the built-in browser so that notifications are sent out in non-SSL environments?
Similarly, Notifications are not displayed on Win 11. Rocket.Chat Version: 6.5.2 Client Win 11 + 3.9.12
The Rocket.Chat server is a local server and non-SSL operation.
I think the cause is that the browser (Chromium) included in Electron does not allow notifications over HTTP. Is there a way to change the settings of the built-in browser so that notifications are sent out in non-SSL environments?
I also believe this view is the most plausible.
We are using Snap RocketChat version 6.6.0 and desktop versions 3.9.10, 3.9.11,3.9.12 and this issue occurs on almost all devices. There is sound, but the screen does not expand and the tray icon does not change color. Also, I would like to add about statuses, they live their own lives, some have “Not in place”, others “Online”, although everyone is sitting at the computer and working. We are waiting for a quick solution to this problem
Ok, I tested the notifications on our server open.rocket.chat and it worked normally on Windows 10, MacOS Sonoma and Ubuntu 22.04 LTS.
So, if you are running the latest version of server 6.6.0 and latest version of desktop app 3.9.12 and the problem has happened yet, please open a new issue with the OS and the versions of server and desktop app so I can help you.
About statuses, please open a new issue describing it then I can take a look.
Thank you!
guys, so who opens a new ticket? 6.6.0 did not change anything and I have all the symptoms described in this thread