rocketchat-desktop.desktop: ERROR:angle_platform_impl.cc(44)] renderergl_utils.cpp:188 (ClearErrors): Preexisting GL error 0x00000507 as of ../../third_party/angle/src/libANGLE/renderer/gl/TextureGL.cpp, setImageHelper:256

[mxchist]

Description:

A syslog on client's machine constantly filled with messages like rocketchat-desktop.desktop[PID]: [PID:0802/112259.573038:ERROR:angle_platform_impl.cc(44)] renderergl_utils.cpp:188 (ClearErrors): Preexisting GL error 0x00000507 as of ../../third_party/angle/src/libANGLE/renderer/gl/TextureGL.cpp, setImageHelper:256. For example, there is syslog lines counts where Preexisting GL error is presenting : 364,739; syslog lines where Preexisting GL error is NOT presenting: 25,530.

Steps to reproduce:

Not found a special conditions when it goes. Time by time when Rocket.Chat Client is runnig

Server Setup Information:

• Version of Rocket.Chat Server: 4.7.4
• Operating System: 4.19.0-18-amd64 RocketChat/Rocket.Chat#1 SMP Debian 4.19.208-1 (2021-09-29) x86_64 GNU/Linux
• Deployment Method: k8s
• Number of Running Instances: 11
• DB Replicaset Oplog: oplog Disabled
• NodeJS Version: v14.18.3
• MongoDB Version: 4.4.13

Client Setup Information

• Desktop App Version: 3.8.7. Installed from Ubuntu repository
• Operating System: 5.15.0-41-generic RocketChat/Rocket.Chat#44~20.04.1-Ubuntu SMP

Additional context

There is an apps where the same issue was found and solved already: Chromium and Firefox. Look how the Firefox had adjusted to the NVidia driver requirments: https://forums.developer.nvidia.com/t/prime-offloading-unable-to-run-chrome/81600/8

Relevant logs:

Logs available from client application only (because issue relates only to client video driver): https://pastebin.com/7G2A2nj3

[ankar84]

Looks like that issue should be transferred to Electron repo cc @debdutdeb @jeanfbrito

[jeanfbrito]

I think that updating the Electron will solve this. The next release will include the latest chromium.

[Palanikannan1437]

A syslog on client's machine constantly filled with messages like rocketchat-desktop.desktop[PID]: [PID:0802/112259.573038:ERROR:angle_platform_impl.cc(44)] renderergl_utils.cpp:188 (ClearErrors): Preexisting GL error 0x00000507 as of ../../third_party/angle/src/libANGLE/renderer/gl/TextureGL.cpp, setImageHelper:256. For example, there is syslog lines counts where Preexisting GL error is presenting : 364,739; syslog lines where Preexisting GL error is NOT presenting: 25,530.

Hey @mxchist! Could you please try upgrading to the latest version(3.8.8) and let us know if the issue still persists ?

Since electron has been updated to v19.0.11 in the latest release!

[mxchist]

Hmmm... I looked in syslog a few times for a past three weeks, but I haven't had noticed error 0x00000507 there. A rocketchat client still 3.8.7. I checked the syslog for a last 9 days, but haven't found Preexisting GL error. I suppose that updating client have a no sense at this time because I cannot compare a "before" and "after" condition.

[jeanfbrito]

Then there is no issue anymore @mxchist ?

[mxchist]

I see this issue no reproduced even on the same (3.8.7) version.

[jeanfbrito]

@mxchist I will close it then. If it happens again, please tell us here to reopen it.