Rocket.Chat.Electron
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RocketChat
Tray Icon / Taskbar no unread message count shown
My Setup
Operating System: WIN 10 PRO 1903 App Version: 2.16.2 Server version 2.0.0 Installation type: exe
- [x] I have tested with the latest version
- [x] I can simulate the issue easily
Description
There is never actual unread count number on tray icon (just one dot over gray icon if there are unread messages) And no unread count on taskbar
Current Behavior
No unread count on tray or taskbar icon
Expected Behavior
I've read the code and at least tray icon should show numbers from 1-9 over tray icon.
It seems that the client is detecting the system as macOS not Windows and therefore shows icons from darwin directory not win32
I now noticed that said icons are on this location \src\public\images\tray\darwin Can someone explain why arent these used instead? \src\public\images\tray\win32
I'm definitely using Windows not macOS
@CitizenDev Just to be sure, is the Unread Tray Icon Alert setting enabled on Rocket.Chat server?
@CitizenDev Just to be sure, is the
Unread Tray Icon Alertsetting enabled on Rocket.Chat server?
Yes. I also tested by just using open.rocket.chat server instead of my own to be sure the issue is not my server configuration.
The same problem.
The setting is not saved inside the application; after setting it to the on position, it is reset to off.
Affected only Win client.
Found solution: you need to setup Require Interaction to Dismiss Desktop Notification to ON
@gabriellsh Was it an issue on Rocket.Chat's server configuration? I think we've discussed it before.
@tassoevan the issue you linked is so old, I don’t remember the details anymore. All I can say is that right now with current versions we‘re disabling the „Taskbar Icon“ setting somewhere under „View“ in the client. (You need to press the „Alt“ key to see the settings. Not exactly sure how it’s called. I’m on mobile right now and can’t check.)
That leads to the client being shown in taskbar again when minimized and I think the „orange indicator“ on new messages also works this way.
Thanks @johnyb0y. That's how it should work: hiding the window when the tray icon is enabled (true by default).
@tassoevan The issue still persist in latest 3.0.2 version.
I have 8 unread messages and taskbar icon still does not show the number of unread messages.
This has definitely worked on versions way back.
On MacOS there is:
On Windows too:
The problem is that the icon is too small on the tray, that you cant see the number. I will see if there is a way to add a number like in MacOS. If not, we will need to remake the icons for it.
For me the actual number appeared only after updating to WIN 11. So there might be issue related to WIN10 specifically.
Even though @jeanfbrito posted image where the number is clearly seen and it seems to be WIN10.
For me the actual number appeared only after updating to WIN 11. So there might be issue related to WIN10 specifically.
Even though @jeanfbrito posted image where the number is clearly seen and it seems to be WIN10.
Yes, is Windows 10. I didn't like Windows 11 :)
I currently don't even have the number on Mac (12.2.1) either with the latest Rocket.Chat version (3.8.2)
I currently don't even have the number on Mac (
12.2.1) either with the latest Rocket.Chat version (3.8.2)
Do you have unread messages? Lets investigate what is happening. Give more information.
Do you have unread messages? Lets investigate what is happening. Give more information.
@jeanfbrito Yes, I had two unread messages. This is what the dock icon looks like:
Unread Tray Icon Alert is enabled for all of my accounts
Federation is setup for cross-company communications.
I don't mean to pollute this thread, so I can create a new issue if it doesn't pertain to this. Also, I'm not sure what the server version is as I'm not in charge of that department, but I can find out if that would also help/be useful.
@thestelz the counter just show the number of mentions and direct messages to you. But if you have other don't read messages, it will add this dot on the icon.
You can test, the number will show only for messages for you.
I got this error on snap ubuntu 3.9.8 and now 3.9.9. Before Taskbar Tray Icon show alert about unread messages but now only sound plays and the tray icon always the same with or without unread messages...
I got this error on snap ubuntu 3.9.8 and now 3.9.9. Before Taskbar Tray Icon show alert about unread messages but now only sound plays and the tray icon always the same with or without unread messages...
What server version?
We have the same Problem with 3.9.8 and now 3.9.9 on MacOS Ventura and Sonoma.
Serverversion is 5.4.10
(notifications setup is correct) We updated from 3.8.16 to 3.9.8 for the Elektron WebP Fix and then to 3.9.9 for the VP8 Fix. As such we don't know in witch version it got broken but reverting to an old one is not a good option.
I have the same problem on on MacOS Ventura and Sonoma. Additional to that the counter is not working I see a ! next to the server icon (also like in the screenshot above).
How I can check my server version? Don t show on about menu...
I do login to the Browserversion as Admin, then wit the 3 Points to "Workspace"