RobHofmann
Unable to control Gree AC4600
After adding a Gree AC4600 unit via HA UI results in an unavailable entity. Unit has updated firmware 1.38 as per the Android app.
To Reproduce
Steps to reproduce the behavior:
- Go to HACS
- Use/install/upgrade Gree A/C to 2.21.0
- Add unit providing IP, MAC address
- Open Gree A/C new entity, status is 'unavailable'
Screenshots
Platform:
- OS: HASSIO
- Browser: Chrome
- Version: 137.0.7151.69
Logs
2025-06-09 18:01:49.867 DEBUG (MainThread) [custom_components.gree.climate] should_poll() 2025-06-09 18:01:49.868 DEBUG (SyncWorker_16) [custom_components.gree.climate] update() 2025-06-09 18:01:49.868 INFO (SyncWorker_16) [custom_components.gree.climate] Retrieving HVAC encryption key 2025-06-09 18:01:49.869 DEBUG (SyncWorker_16) [custom_components.gree.climate] Fetching(192.168.0.161, 7000, 10, {"cid": "app","i": 1,"pack": "(...)","t":"pack","tcid":"xx-xx-xx-xx-xx-xx","uid": 0, "tag" : "(...)"}) 2025-06-09 18:01:59.879 INFO (SyncWorker_16) [custom_components.gree.climate] Error getting device encryption key! 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] temperature_unit(): °C 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] hvac_modes(): [<HVACMode.AUTO: 'auto'>, <HVACMode.COOL: 'cool'>, <HVACMode.DRY: 'dry'>, <HVACMode.FAN_ONLY: 'fan_only'>, <HVACMode.HEAT: 'heat'>, <HVACMode.OFF: 'off'>] 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] min_temp(): 16 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] max_temp(): 30 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] target_temperature_step(): None 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] fan_list(): ['Auto', 'Low', 'Medium-Low', 'Medium', 'Medium-High', 'High', 'Turbo', 'Quiet'] 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] swing_modes(): ['Default', 'Swing in full range', 'Fixed in the upmost position', 'Fixed in the middle-up position', 'Fixed in the middle position', 'Fixed in the middle-low position', 'Fixed in the lowest position', 'Swing in the downmost region', 'Swing in the middle-low region', 'Swing in the middle region', 'Swing in the middle-up region', 'Swing in the upmost region'] 2025-06-09 18:01:59.880 INFO (MainThread) [custom_components.gree.climate] available(): Device is offline 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] name(): GndFloor 2025-06-09 18:01:59.880 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425
hi, try to set Encryption version: 2 instead of default value: 1 I followed another issue which marks the same case regarding encryption version: https://github.com/RobHofmann/HomeAssistant-GreeClimateComponent/issues/233
I deleted the entity and re-created it, to be certain about encryption version:
Same results unfortunately:
Log lines:
2025-06-10 18:26:21.455 INFO (MainThread) [custom_components.gree.climate] Setting up Gree climate platform 2025-06-10 18:26:21.463 INFO (MainThread) [custom_components.gree.climate] Adding Gree climate device to hass 2025-06-10 18:26:21.463 INFO (MainThread) [custom_components.gree.climate] Initialize the GREE climate device 2025-06-10 18:26:21.463 INFO (MainThread) [custom_components.gree.climate] Unit of measurement: °C 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] name(): GndFloorAC 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] name(): GndFloorAC 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] temperature_unit(): °C 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] hvac_modes(): [<HVACMode.AUTO: 'auto'>, <HVACMode.COOL: 'cool'>, <HVACMode.DRY: 'dry'>, <HVACMode.FAN_ONLY: 'fan_only'>, <HVACMode.HEAT: 'heat'>, <HVACMode.OFF: 'off'>] 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] min_temp(): 16 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] max_temp(): 30 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] target_temperature_step(): None 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] fan_list(): ['Auto', 'Low', 'Medium-Low', 'Medium', 'Medium-High', 'High', 'Turbo', 'Quiet'] 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] swing_modes(): ['Default', 'Swing in full range', 'Fixed in the upmost position', 'Fixed in the middle-up position', 'Fixed in the middle position', 'Fixed in the middle-low position', 'Fixed in the lowest position', 'Swing in the downmost region', 'Swing in the middle-low region', 'Swing in the middle region', 'Swing in the middle-up region', 'Swing in the upmost region'] 2025-06-10 18:26:21.464 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:21.464 INFO (MainThread) [custom_components.gree.climate] Gree climate device added to hass() 2025-06-10 18:26:21.465 DEBUG (MainThread) [custom_components.gree.climate] update() 2025-06-10 18:26:21.465 INFO (MainThread) [custom_components.gree.climate] Retrieving HVAC encryption key 2025-06-10 18:26:21.466 DEBUG (MainThread) [custom_components.gree.climate] Fetching(192.168.0.161, 7000, 10, {"cid": "app","i": 1,"pack": "(...))","t":"pack","tcid":"c0-39-37-57-5f-46","uid": 0, "tag" : "(..))"}) 2025-06-10 18:26:31.477 INFO (MainThread) [custom_components.gree.climate] Error getting device encryption key! 2025-06-10 18:26:31.477 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:31.477 DEBUG (MainThread) [custom_components.gree.climate] temperature_unit(): °C 2025-06-10 18:26:31.477 DEBUG (MainThread) [custom_components.gree.climate] hvac_modes(): [<HVACMode.AUTO: 'auto'>, <HVACMode.COOL: 'cool'>, <HVACMode.DRY: 'dry'>, <HVACMode.FAN_ONLY: 'fan_only'>, <HVACMode.HEAT: 'heat'>, <HVACMode.OFF: 'off'>] 2025-06-10 18:26:31.477 DEBUG (MainThread) [custom_components.gree.climate] min_temp(): 16 2025-06-10 18:26:31.477 DEBUG (MainThread) [custom_components.gree.climate] max_temp(): 30 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] target_temperature_step(): None 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] fan_list(): ['Auto', 'Low', 'Medium-Low', 'Medium', 'Medium-High', 'High', 'Turbo', 'Quiet'] 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] swing_modes(): ['Default', 'Swing in full range', 'Fixed in the upmost position', 'Fixed in the middle-up position', 'Fixed in the middle position', 'Fixed in the middle-low position', 'Fixed in the lowest position', 'Swing in the downmost region', 'Swing in the middle-low region', 'Swing in the middle region', 'Swing in the middle-up region', 'Swing in the upmost region'] 2025-06-10 18:26:31.478 INFO (MainThread) [custom_components.gree.climate] available(): Device is offline 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] name(): GndFloorAC 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] temperature_unit(): °C 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] hvac_modes(): [<HVACMode.AUTO: 'auto'>, <HVACMode.COOL: 'cool'>, <HVACMode.DRY: 'dry'>, <HVACMode.FAN_ONLY: 'fan_only'>, <HVACMode.HEAT: 'heat'>, <HVACMode.OFF: 'off'>] 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] min_temp(): 16 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] max_temp(): 30 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] target_temperature_step(): None 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] fan_list(): ['Auto', 'Low', 'Medium-Low', 'Medium', 'Medium-High', 'High', 'Turbo', 'Quiet'] 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] swing_modes(): ['Default', 'Swing in full range', 'Fixed in the upmost position', 'Fixed in the middle-up position', 'Fixed in the middle position', 'Fixed in the middle-low position', 'Fixed in the lowest position', 'Swing in the downmost region', 'Swing in the middle-low region', 'Swing in the middle region', 'Swing in the middle-up region', 'Swing in the upmost region'] 2025-06-10 18:26:31.478 INFO (MainThread) [custom_components.gree.climate] available(): Device is offline 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] name(): GndFloorAC 2025-06-10 18:26:31.478 DEBUG (MainThread) [custom_components.gree.climate] supported_features(): 425 2025-06-10 18:26:31.479 DEBUG (MainThread) [custom_components.gree.climate] should_poll() 2025-06-10 18:27:31.480 DEBUG (MainThread) [custom_components.gree.climate] should_poll() 2025-06-10 18:27:31.480 DEBUG (SyncWorker_7) [custom_components.gree.climate] update() 2025-06-10 18:27:31.480 INFO (SyncWorker_7) [custom_components.gree.climate] Retrieving HVAC encryption key 2025-06-10 18:27:31.482 DEBUG (SyncWorker_7) [custom_components.gree.climate] Fetching(192.168.0.161, 7000, 10, {"cid": "app","i": 1,"pack": "(..))","t":"pack","tcid":"c0-39-37-57-5f-46","uid": 0, "tag" : "(..))"})
I'm getting the same error after looking through the logs.
Enter the IP and MAC address, set encryption to 2, but the same screen shot error as yours.
@RobHofmann
(Gree) root@DietPi:/GreeMQTT# nmap -sU -p 7000 192.168.0.63
Starting Nmap 7.93 ( https://nmap.org/ ) at 2025-06-22 02:04 UTC
Nmap scan report for 192.168.0.63
Host is up (0.058s latency).
PORT STATE SERVICE
7000/udp closed afs3-fileserver
MAC Address: **** (Gree Electric Appliances, OF Zhuhai)
Nmap done: 1 IP address (1 host up) scanned in 0.21 seconds
(Gree) root@DietPi:/GreeMQTT#
My other AirCons on the same network have state as OPEN and they work. This one does not.
means that UDP port 7000 on 192.168.0.63 is closed. Nmap tried to probe it, got an explicit “port unreachable” reply, and therefore marked it closed rather than open or filtered.
So this means your Gree Device is unreachable. It might be wrong details (ip and/or port) or simply an incompatible device.
simply an incompatible device.
I would be guessing this as NMAP reported it as (Gree Electric Appliances, OF Zhuhai)
Thanks for the quick response.