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Paywall close button misaligned on initial render

Open mihailapuste opened this issue 9 months ago • 5 comments

Describe the bug When I open the app with a deep link, so the app is fully closed, and then I open a deeplink to the paywall, the paywall opens correctly, but the top close button is misaligned. After getting the paywall to re-render, it recalculates its layout correctly and shows properly. This isnt an issue when opening a deeplink with the app in the background.

Happening on both V1 and v2 paywalls

  1. Environment
    1. Platform: ios
    2. SDK version: 8.7.0
    3. OS version: 18.3
    4. Xcode/Android Studio version: 16.2
    5. React Native version: 0.77.1
    6. SDK installation (CocoaPods + version or manual): CocoaPods + version
    7. How widespread is the issue. Percentage of devices affected: all
  2. Debug logs that reproduce the issue
  3. Steps to reproduce, with a description of expected vs. actual behavior
  4. Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.)

Video of it occurring

https://github.com/user-attachments/assets/2e6589da-d2de-4c17-bcda-81b11427ad65

mihailapuste avatar Mar 03 '25 12:03 mihailapuste

👀 We've just linked this issue to our internal tracker and notified the team. Thank you for reporting, we're checking this out!

RCGitBot avatar Mar 03 '25 12:03 RCGitBot

Hi, unfortunately the video doesn't seem to be working on my end. Could you please open a support ticket here with the following information:

  • Can you enable debug logs in your app following our guide here that reproduce this and send them?
  • Can you re-send the video in the ticket?
  • The app user id you are testing this with and the paywall offering

HaleyRevcat avatar Mar 05 '25 18:03 HaleyRevcat

@HaleyRevcat

Hi sorry, hope this link works https://d2518709tqai8z.cloudfront.net/videos/ba29e700-1959-4cb8-b006-56dacf2af06f.mp4

mihailapuste avatar Mar 05 '25 18:03 mihailapuste

Hi @mihailapuste, thank you for this information! Our paywalls team is looking into this issue and I will update you when this is fixed.

HaleyRevcat avatar Mar 07 '25 23:03 HaleyRevcat

Hi @mihailapuste apologies for the delay here. Can you please share with us the code you are using to present the paywall and let us know if you are using React Native's new architecture?

HaleyRevcat avatar Apr 04 '25 12:04 HaleyRevcat

Hi @mihailapuste, I'm very sorry about the delay on this reply. We've been auditing our ticketing system and found that your ticket was never resolved. Are you still running into this issue? If so can you let me know if upgrading to our most recent 8.11.10 SDK or 9.5.1 helps?

HaleyRevcat avatar Oct 02 '25 23:10 HaleyRevcat