Network Connection Lost Error During Subscription Renewal on Apple TV

[anyarik]

• [x] I have updated Purchases SDK to the latest version
• [x] I have read the Contribution Guidelines
• [x] I have searched the Community
• [x] I have read docs.revenuecat.com
• [x] I have searched for existing Github issues

Describe the bug When I try on Apple TV to renew the subscription in the sandbox, I encounter a network error indicating "The network connection was lost". This issue only occurs when Apple requests for account password. If you attempt to renew the subscription immediately after the error, the subscription will go through successfully (provided that the Apple ID password input window was not displayed).

During the very first payment (with the payment history cleared for the account) in the sandbox, the subscription process goes through successfully.

The bug occurs in the following code block used for subscription:

const handleBuySubscription = async (product) => {
  try {
    setLoading(true);
    const { customerInfo } = await Purchases.purchasePackage(product);
    if (typeof customerInfo.entitlements.active[subscriptionSkus] !== "undefined") {
      setIsOwned(true);
      setCurentActiveSubscription(customerInfo.entitlements.active[subscriptionSkus]);
    }
    setLoading(false);
  } catch (error) {
    Alert.alert(i18n.t('subscriptionProcessingError'), error.message, [
      { text: i18n.t('close'), style: 'cancel' },
    ]);
    console.log('Subscription processing error:', error)
  } 
  finally {
    setLoading(false);
  }
};

1. Environment

   1. Platform: tvOS
   2. SDK version:7.27.3
   3. OS version:17.5.1
   4. Xcode/Android Studio version:15.1
   5. React Native version:npm:[email protected]
   6. SDK installation (CocoaPods + version or manual):
   7. How widespread is the issue. Percentage of devices affected.

2. Debug logs that reproduce the issue <SKPaymentQueue: 0x30084f520>: Payment completed with error: Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSErrorFailingURLStringKey=https://sandbox.itunes.apple.com/WebObjects/MZFinance.woa/wa/com.apple.jingle.app.finance.DirectAction/accountSummary?hardwareModel=AppleTV14%2C1&os=tvOS&applicationUsername=140&offerName=com.flixsnip.month&clientCorrelationKey=65D27514-1F0B-4BFE-9291-30037036C918&guid=00008110-00061CA01A81401E&quantity=1&hardwareFamily=AppleTV&xToken=BgIAAAEBFAACmgUAAAAAZmlURXSwn1RkOylNAtH2ljr0x%2Bi8fVHD&vid=65EC9846-23E6-4A9E-A7F6-FE3063789BBB&osBuildNumber=21L580&osVersion=17.5.1&bvrs=4&generateBuyParams=true&bid=com.flixsnip.flixsnip&receipt-data=… DEBUG: ℹ️ StoreKit1Wrapper (0x0000000302e9edc0) updatedTransaction: com.flixsnip.month (The network connection was lost.) 2 ERROR: 😿‼️ A network error has occurred. The network connection was lost. INFO: 💰 Finishing transaction 'CB9DF6BD-3598-4FF8-84A6-A1F5D4E04233' for product 'com.flixsnip.month' ERROR: 💰 Product purchase for 'com.flixsnip.month' failed with error: Error Domain=RevenueCat.ErrorCode Code=10 "A network error has occurred. The network connection was lost." UserInfo={readable_error_code=NETWORK_ERROR, source_file=RevenueCat/PurchasesOrchestrator.swift:802, source_function=handleFailedTransaction(_:), NSLocalizedDescription=A network error has occurred. The network connection was lost., NSUnderlyingError=0x3044d8ea0 {Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo={NSLocalizedDescription=The network connection was lost., NSUnderlyingError=0x3044c1fe0 {Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={_kCFStreamErrorDomainKey=4, _kCFStreamErrorCodeKey=-4, NSErrorPeerAddressKey={length = 16, bytes = 0x100201bb1124cafe0000000000000000}}}}}} DEBUG: ℹ️ StoreKit1Wrapper (0x0000000302e9edc0) removedTransaction: com.flixsnip.month (The network connection was lost.) ["NSUnderlyingError": Error Domain=kCFErrorDomainCFNetwork Code=-1005 "(null)" UserInfo={_kCFStreamErrorDomainKey=4, _kCFStreamErrorCodeKey=-4, NSErrorPeerAddressKey={length = 16, bytes = 0x100201bb1124cafe0000000000000000}}, "NSLocalizedDescription": The network connection was lost.] 2 'Subscription processing error:', [Error: A network error has occurred. The network connection was lost.]

3. Steps to reproduce, with a description of expected vs. actual behavior

• Clear the transaction history for the account.
• Make a purchase.
• Cancel the purchase.
• Wait for approximately 15 minutes to allow for account password request.
• Try to renew the purchase by inputting the account password.

Expected behavior The app should allow users to renew their subscription without any network errors.

Actual behavior The app throws a network error when users try to renew their subscription after cancellation.

4. Other information (e.g. stacktraces, related issues, suggestions how to fix, links for us to have context, eg. stackoverflow, etc.) Attaching a video demonstrating the error occurrence.

https://github.com/RevenueCat/react-native-purchases/assets/5025252/cbee40a0-6cab-41b2-a0dd-55af4242cf4a

Additional context