Knowledgebase action detect right intent and entity but respond wrong.

[vunhatchuong]

Rasa Open Source version

3.2.5

Rasa SDK version

3.2

Python version

3.9

What operating system are you using?

Windows

What happened?

Rasa able to process the user's message and pick up all the correct entities but the response_selector choose the wrong respond.

Command / Request

No response

Relevant log output

query_knowledge_base,,"{'text': 'Software engineer', 
'parse_data': {'intent': {'name': 'query_knowledge_base', 'confidence': 0.9995},
'entities': [{'entity': 'compsci', 'start': 0, 'end': 17, 'confidence_entity': 0.9848, 'value': 'Software engineer', 'extractor': 'DIETClassifier'}],
'text': 'Software engineer', 'text_tokens': [[0, 8], [9, 17]], 'intent_ranking': [{'name': 'query_knowledge_base', 'confidence': 0.9995}, {'name': 'out_of_scope', 'confidence': 0.0002298}, {'name': 'faq', 'confidence': 7.804e-05}], 'response_selector': {'all_retrieval_intents': ['faq'], 'default': {'response': {'responses': [{'text': '<respond>'}], 'confidence': 0.8558, 'intent_response_key': 'faq/contact_info', 'utter_action': 'utter_faq/contact_info'}, 'ranking': [{'confidence': 0.8558, 'intent_response_key': 'faq/contact_info'}, {'confidence': 0.0944566, 'intent_response_key': 'faq/academic'}, {'confidence': 0.04108, 'intent_response_key': 'faq/school_location'},]}}}"

[ancalita]

@vunhatchuong123 We need more info from you, could you please provide the following:

• a link to a public repo that we can use to reproduce the error
• all the rasa commands you're running
• debug logs

[sync-by-unito[bot]]

➤ Maxime Verger commented:

:bulb: Heads up! We're moving issues to Jira: https://rasa-open-source.atlassian.net/browse/OSS.

From now on, this Jira board is the place where you can browse (without an account) and create issues (you'll need a free Jira account for that). This GitHub issue has already been migrated to Jira and will be closed on January 9th, 2023. Do not forget to subscribe to the corresponding Jira issue!

:arrow_right: More information in the forum: https://forum.rasa.com/t/migration-of-rasa-oss-issues-to-jira/56569.