Installer won't install Rainway.

[hbomberguy]

Title

It did/did not work in a previous version It did work in a previous version. It had worked before until the update made the program unable to start or be in an endless loop of installing.

Steps

• Open the thing
• Edit the thing

What happens

The update/installer won't install the program in the PC. What happens

What is expected

Rainway to launch and update.

Host

• OS: Windows 10 Home [e.g. Windows 10 Pro]
• Version: 1903 [e.g. 8115]

Browser

• OS: Windows 10 Home [e.g. macOS Mojave]
• Version: 1903 [e.g. 10.14.1b]
• Browser: Chrome [e.g. Firefox Quantum]
• Browser Version: [e.g. 62]

Logs

[bootstrapper][INFO] Failed or not need to detach session. [bootstrapper][INFO] Rainway installed: true [bootstrapper][INFO] update type: Patch [bootstrapper][INFO] user branch: Stable [quiche::updater][INFO] pulling the latest release for the Stable branch [bootstrapper][INFO] validating Rainway installation. [quiche::updater][WARN] We need to update because required files are missing. [bootstrapper][WARN] the current Rainway installation requires an update. [quiche::updater][INFO] download background thread started [quiche::net::http][INFO] starting download of https://releases.rainway.com/quiche/Stable/1.0.34/package.zip (85414081 bytes) to D:\Tmp\Temp\8278F710D7A7AF3647B8C130BB1D982900ADDE155F57CD952E460950F3D19CB9.zip. [quiche::net::http][INFO] downloaded 85414081 bytes. [quiche::updater][INFO] unblocking D:\Tmp\Temp\8278F710D7A7AF3647B8C130BB1D982900ADDE155F57CD952E460950F3D19CB9.zip [quiche::updater][INFO] download background thread finished. [quiche::updater][INFO] hashing D:\Tmp\Temp\8278F710D7A7AF3647B8C130BB1D982900ADDE155F57CD952E460950F3D19CB9.zip [quiche::updater][INFO] finished hashing D:\Tmp\Temp\8278F710D7A7AF3647B8C130BB1D982900ADDE155F57CD952E460950F3D19CB9.zip [quiche::updater][INFO] current_exe == bootstrapper (1).exe [quiche::updater][INFO] update staging folder exist. attempting to clean. [quiche::updater][INFO] backup folder exist. attempting to clean. [quiche::updater][INFO] attempting to create a backup of the current installation. [quiche::io::disk][INFO] created D:\Tmp\Temp\Rainway_Backup_1.0.34 [quiche::updater][INFO] backup completed. [quiche::updater][INFO] attempting to extract update package. [quiche::updater][INFO] update extracted to D:\Tmp\Temp\Rainway_Stage_1.0.34 [quiche::updater][INFO] attempting to delete all the contents of C:\Program Files\Rainway
[quiche::updater][INFO] attempting to write updated files. [quiche::updater][ERROR] Failed to apply update to C:\Program Files\Rainway\ from D:\Tmp\Temp\Rainway_Stage_1.0.34: The process cannot access the file because it is being used by another process. (os error 32) [quiche::updater][ERROR] failed to rollback update.

[andrewmd5]

It looks like something is locking access to our update folder. Do you have an anti-virus enabled?

[shirbr510]

could this be related to #273?

[andrewmd5]

We use a new installer now so it is unlikely. I believe this is likely caused by a file just having a lock on that folder. Restarting the PC should fix it.