bug-tracker icon indicating copy to clipboard operation
bug-tracker copied to clipboard

Installer 1.0.4.0 crashing on Windows 10

Open rappo opened this issue 6 years ago • 3 comments

Steps

  • Download & Run Installer_1.0.4.0.exe
  • Error

What happens

image

What is expected

Installer should not crash

Spec

  • OS: Windows 10
  • 1.0.4.0

Logs

SquirrelSetup.log

rappo avatar Feb 11 '19 06:02 rappo

update: I got the installer to 'work'... seems like what happened is the Installer finished silently. Meaning, I ran the exe and the installer finished and disappeared. I thought the installer had exited/crashed, so I ran it again, getting this error (presumably due to the fact that it was already installed). Seems like a UX issue if that's actually the expected install process.

rappo avatar Feb 11 '19 06:02 rappo

Thanks for reporting this. Could you provide the last logs it produced? You can find them under

Press [Windows]+R and type %appdata%
You will probably have to go up one folder to see the list of folders like "Local, Roaming, LocalLow"
Enter folder Local
Enter Rainway, Inc

We need the Installer.log, Launcher.log and Server.log. Thank you.

andrewmd5 avatar Feb 11 '19 06:02 andrewmd5

I cleared my appdata in an attempt to get the installer to work, so this is probably not useful, but here you go:

Installer.log Server.log

rappo avatar Feb 11 '19 07:02 rappo