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20 hours ago •
Rafficer
Rafficer
[BUG] Connection fails for every attempt
Describe the bug Whatever I try, I can't connect. I have deleted and reinitiated the profile several times. I have used the OpenVPN user and pass displayed in my ProtonVPN account and I have resetted those credentials and tried again. I tried UDP and TCP and I made sure no second connection is active since I have the free plan (which I defined correctly). I can't use the official tool because it is a headless system (Ubuntu docker container). I don't live in a location that blocks any VPN, after all I can connect using the Linux desktop client on another PC in the same network.
To Reproduce Steps to reproduce the behavior:
- protonvpn init, enter all data
- protonvpn c -f
- Wait for "Connection failed" message or "[!] Authentication failed. [!] Please make sure that your Username and Password is correct."
Expected behavior Should connect.
Error Messages/Program Output/Log Messages (~/.pvpn-cli/pvpn-cli.log)
2022-03-12 16:48:52,825 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:89 ^`^t ###########################
2022-03-12 16:48:52,826 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:90 ^`^t ### NEW PROCESS STARTED ###
2022-03-12 16:48:52,826 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:91 ^`^t ###########################
2022-03-12 16:48:52,826 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:92 ^`^t ['/usr/local/bin/protonvpn', 'c', '-f']
2022-03-12 16:48:52,827 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:93 ^`^t USER: root
2022-03-12 16:48:52,827 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:94 ^`^t CONFIG_DIR: /root/.pvpn-cli
2022-03-12 16:48:52,834 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:97 ^`^t Arguments
{'--cc': None, '--fastest': True, '--help': False, '--p2p': False, '--random': False, '--sc': False, '--tor': False, '--version': False, '-p': None, '<servername>': None, 'c': True, 'configure': False, 'connect': False, 'd': False, 'disconnect': False, 'examples': False, 'init': False, 'r': False, 'reconnect': False, 'refresh': False, 's': False, 'status': False}
2022-03-12 16:48:52,861 ^`^t protonvpn-cli ^`^t DEBUG ^`^t fastest:145 ^`^t Starting fastest connect
2022-03-12 16:48:52,862 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:307 ^`^t Initiating disconnect
2022-03-12 16:48:52,872 ^`^t protonvpn-cli ^`^t DEBUG ^`^t is_connected:197 ^`^t Checking connection Status. OpenVPN processes: 0
2022-03-12 16:48:52,872 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:608 ^`^t Restoring DNS
2022-03-12 16:48:52,872 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:625 ^`^t No Backupfile found
2022-03-12 16:48:52,872 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:688 ^`^t Restoring ip6tables
2022-03-12 16:48:52,873 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:703 ^`^t No Backupfile found
2022-03-12 16:48:52,873 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:778 ^`^t Restoring iptables
2022-03-12 16:48:52,873 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:787 ^`^t No Backupfile found
2022-03-12 16:48:52,873 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:347 ^`^t No connection found
2022-03-12 16:48:52,886 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:38 ^`^t Initiating API Call: https://api.protonvpn.ch/vpn/logicals
2022-03-12 16:48:53,477 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:67 ^`^t Successful json response
2022-03-12 16:48:53,754 ^`^t protonvpn-cli ^`^t DEBUG ^`^t pull_server_data:89 ^`^t SERVER_INFO_FILE written
2022-03-12 16:48:53,772 ^`^t protonvpn-cli ^`^t DEBUG ^`^t pull_server_data:96 ^`^t last_api_call updated
2022-03-12 16:48:53,778 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_servers:103 ^`^t Reading servers from file
2022-03-12 16:48:53,812 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_fastest_server:172 ^`^t Returning fastest server with pool size 1
2022-03-12 16:48:53,812 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:442 ^`^t Initiating OpenVPN connection
2022-03-12 16:48:53,813 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:443 ^`^t Connecting to NL-FREE#11 via UDP
2022-03-12 16:48:53,813 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_servers:103 ^`^t Reading servers from file
2022-03-12 16:48:53,863 ^`^t protonvpn-cli ^`^t DEBUG ^`^t render_j2_template:257 ^`^t Rendered /root/.pvpn-cli/connect.ovpn from openvpn_template.j2
2022-03-12 16:48:53,882 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:307 ^`^t Initiating disconnect
2022-03-12 16:48:53,889 ^`^t protonvpn-cli ^`^t DEBUG ^`^t is_connected:197 ^`^t Checking connection Status. OpenVPN processes: 0
2022-03-12 16:48:53,890 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:608 ^`^t Restoring DNS
2022-03-12 16:48:53,890 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:625 ^`^t No Backupfile found
2022-03-12 16:48:53,891 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:688 ^`^t Restoring ip6tables
2022-03-12 16:48:53,891 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:703 ^`^t No Backupfile found
2022-03-12 16:48:53,891 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:778 ^`^t Restoring iptables
2022-03-12 16:48:53,891 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:787 ^`^t No Backupfile found
2022-03-12 16:48:53,891 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:347 ^`^t No connection found
2022-03-12 16:48:53,892 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_ip_info:145 ^`^t Getting IP Information
2022-03-12 16:48:53,893 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:38 ^`^t Initiating API Call: https://api.protonvpn.ch/vpn/location
2022-03-12 16:48:54,027 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:67 ^`^t Successful json response
2022-03-12 16:48:54,033 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:476 ^`^t OpenVPN process started
2022-03-12 16:49:39,058 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:524 ^`^t Connection failed after 45 Seconds
2022-03-12 16:49:41,601 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:89 ^`^t ###########################
2022-03-12 16:49:41,601 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:90 ^`^t ### NEW PROCESS STARTED ###
2022-03-12 16:49:41,601 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:91 ^`^t ###########################
2022-03-12 16:49:41,602 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:92 ^`^t ['/usr/local/bin/protonvpn', 'c', '-f']
2022-03-12 16:49:41,602 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:93 ^`^t USER: root
2022-03-12 16:49:41,602 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:94 ^`^t CONFIG_DIR: /root/.pvpn-cli
2022-03-12 16:49:41,610 ^`^t protonvpn-cli ^`^t DEBUG ^`^t cli:97 ^`^t Arguments
{'--cc': None, '--fastest': True, '--help': False, '--p2p': False, '--random': False, '--sc': False, '--tor': False, '--version': False, '-p': None, '<servername>': None, 'c': True, 'configure': False, 'connect': False, 'd': False, 'disconnect': False, 'examples': False, 'init': False, 'r': False, 'reconnect': False, 'refresh': False, 's': False, 'status': False}
2022-03-12 16:49:41,638 ^`^t protonvpn-cli ^`^t DEBUG ^`^t fastest:145 ^`^t Starting fastest connect
2022-03-12 16:49:41,639 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:307 ^`^t Initiating disconnect
2022-03-12 16:49:41,645 ^`^t protonvpn-cli ^`^t DEBUG ^`^t is_connected:197 ^`^t Checking connection Status. OpenVPN processes: 0
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:608 ^`^t Restoring DNS
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:625 ^`^t No Backupfile found
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:688 ^`^t Restoring ip6tables
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:703 ^`^t No Backupfile found
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:778 ^`^t Restoring iptables
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:787 ^`^t No Backupfile found
2022-03-12 16:49:41,646 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:347 ^`^t No connection found
2022-03-12 16:49:41,658 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:38 ^`^t Initiating API Call: https://api.protonvpn.ch/vpn/logicals
2022-03-12 16:49:42,160 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:67 ^`^t Successful json response
2022-03-12 16:49:42,371 ^`^t protonvpn-cli ^`^t DEBUG ^`^t pull_server_data:89 ^`^t SERVER_INFO_FILE written
2022-03-12 16:49:42,389 ^`^t protonvpn-cli ^`^t DEBUG ^`^t pull_server_data:96 ^`^t last_api_call updated
2022-03-12 16:49:42,395 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_servers:103 ^`^t Reading servers from file
2022-03-12 16:49:42,429 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_fastest_server:172 ^`^t Returning fastest server with pool size 1
2022-03-12 16:49:42,429 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:442 ^`^t Initiating OpenVPN connection
2022-03-12 16:49:42,429 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:443 ^`^t Connecting to NL-FREE#11 via UDP
2022-03-12 16:49:42,429 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_servers:103 ^`^t Reading servers from file
2022-03-12 16:49:42,478 ^`^t protonvpn-cli ^`^t DEBUG ^`^t render_j2_template:257 ^`^t Rendered /root/.pvpn-cli/connect.ovpn from openvpn_template.j2
2022-03-12 16:49:42,493 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:307 ^`^t Initiating disconnect
2022-03-12 16:49:42,500 ^`^t protonvpn-cli ^`^t DEBUG ^`^t is_connected:197 ^`^t Checking connection Status. OpenVPN processes: 0
2022-03-12 16:49:42,500 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:608 ^`^t Restoring DNS
2022-03-12 16:49:42,500 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_dns:625 ^`^t No Backupfile found
2022-03-12 16:49:42,500 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:688 ^`^t Restoring ip6tables
2022-03-12 16:49:42,501 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_ipv6:703 ^`^t No Backupfile found
2022-03-12 16:49:42,501 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:778 ^`^t Restoring iptables
2022-03-12 16:49:42,501 ^`^t protonvpn-cli ^`^t DEBUG ^`^t manage_killswitch:787 ^`^t No Backupfile found
2022-03-12 16:49:42,501 ^`^t protonvpn-cli ^`^t DEBUG ^`^t disconnect:347 ^`^t No connection found
2022-03-12 16:49:42,501 ^`^t protonvpn-cli ^`^t DEBUG ^`^t get_ip_info:145 ^`^t Getting IP Information
2022-03-12 16:49:42,502 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:38 ^`^t Initiating API Call: https://api.protonvpn.ch/vpn/location
2022-03-12 16:49:42,632 ^`^t protonvpn-cli ^`^t DEBUG ^`^t call_api:67 ^`^t Successful json response
2022-03-12 16:49:42,638 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:476 ^`^t OpenVPN process started
2022-03-12 16:49:49,060 ^`^t protonvpn-cli ^`^t DEBUG ^`^t openvpn_connect:519 ^`^t Authentication failure
Desktop (please complete the following information):
- OS: Ubuntu 20.04 (official docker image)
- Python Version: 3.8.10
- ProtonVPN-CLI Version: v2.2.11
