user session on backoffice

Open altcomcr-collab opened this issue 1 month ago • 1 comments

whye qloapps unexpectedly closes user session on backoffice? 1.7.0

Nov 03 '25 06:11 altcomcr-collab

Hi @altcomcr-collab ,

There are two possible reasons for the issue:

1) IP Address Validation Setting

By default, QloApps checks the IP address stored in the session cookie. If the IP address changes during the session, the system automatically logs the user out. In your case, this was causing unexpected logout, so we have disabled this setting.

You can find this configuration at: Administration > Preferences > Disable "Check the cookie's IP address"

Screenshot:

2) "Stay Logged in" Option Not Selected

If the "Stay logged in" option is not selected at the time of login, the session will expire after 15 minutes of inactivity and the user will be logged out automatically.

Screenshot:

Nov 05 '25 11:11 AradhanaSingh63