Conflicting 'operational' information in backend

[knsmith]

Information

• Qiskit version:

{'qiskit-terra': '0.17.1', 'qiskit-aer': '0.8.2', 'qiskit-ignis': '0.6.0', 'qiskit-ibmq-provider': '0.12.3', 'qiskit-aqua': '0.9.1', 'qiskit': '0.25.3', 'qiskit-nature': None, 'qiskit-finance': None, 'qiskit-optimization': None, 'qiskit-machine-learning': None}

• Python version:

Python 3.6.10

• Operating system:

MacOS Catalina 10.15.5

What is the current behavior?

Santiago is currently offline/not operational due to maintenance. This is reported when you query the device with backend.status().operational and backend.status().status_msg. However, when backend.properties() is examined, is_qubit_operational() and is_gate_operational() returns True for all qubits/gates.

As an additional note, some two-qubit gates are reporting error of 1, and that would seem to be an indication that is_gate_operational should be False.

Steps to reproduce the problem

backend = provider.get_backend('ibmq_santiago')
print("santiago is operational: "+ str(backend.status().operational))
print("santiago has a message: "+ str(backend.status().status_msg))

props = backend.properties()
for i in range(backend.configuration().num_qubits):
    print(i)
    print('     '+str(props.is_qubit_operational(i)))
    print('     '+str(props.gate_error('x',i)))

for i in backend.configuration().coupling_map:
    print(i)
    print('     '+str(props.is_gate_operational('cx',i)))
    print('     '+str(props.gate_error('cx',i)))

The above prints the following:

santiago is operational: False santiago has a message: maintenance 0 True 0.0001963277973551847 1 True 0.00018121802641178793 2 True 0.01865106109966443 3 True 0.00018170450018450463 4 True 0.0002431898323367661

[0, 1] True 0.006192784540510532 [1, 0] True 0.006192784540510532 [1, 2] True 1 [2, 1] True 1 [2, 3] True 1 [3, 2] True 1 [3, 4] True 0.00547056474214716 [4, 3] True 0.00547056474214716

What is the expected behavior?

Information in properties should reflect the current status of the machine.

Suggested solutions

Have fields populated with the same data.