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BO-Shopping carts: Abandoned carts do not update even after 48h on non-ordered orders

Open SiraDIOP opened this issue 7 months ago • 0 comments

Prerequisites

Describe the bug and add attachments

When I'm in the front office and I add products to the shopping cart without purchasing, then I come back to the back office and go to shopping carts after 48 hours, I don't get any update in abandoned Cart and I still have the “Not ordered” status.

Expected behavior

The “Non ordered” should change its status to “Abandoned carts”.

Steps to reproduce

  1. Go to FO
  2. Add product to basket without placing order
  3. Go to BO>Orders>Shopping Carts
  4. We have the last activity with the status “Not ordered”.
  5. Go to Database
  6. Select the corresponding store
  7. Search for 'ps_cart' field
  8. Change 'date_add' to a date +2 days
  9. Save
  10. Go to BO>Orders>Shopping carts
  11. Status remains unchanged and 0% in “Abandoned Carts”.

BDD Image

BO

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PrestaShop version(s) where the bug happened

9.0.0

PHP version(s) where the bug happened

8.1

If your bug is related to a module, specify its name and its version

No response

Your company or customer's name goes here (if applicable).

No response

SiraDIOP avatar May 26 '25 14:05 SiraDIOP