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Some videos recording, but others aren't

Open Nazkab10 opened this issue 4 months ago • 4 comments

Bug Description

Bug description

We aren't able to capture recordings for some users, but for others we do. It seems extremely random and we're not sure why. When I tried to troubleshoot and type window.posthog.LIB_VERSION in the console it returned undefined, which is strange because it was recording for me. I also updated my package to the latest available one as per the instructions on posthog. The fact that it is at least recording suggests that it is set up correctly, but I'm still confused as to why it would return undefined in the console. Thanks!

The link to the site is alorapodcasts.com.

How to reproduce

  1. go to alorapodcasts.com
  2. it may or may not record the user session. For some users it does and others it doesn't
Screenshot 2024-10-09 at 19 12 44

Additional context

Debug info

Session: https://us.posthog.com/project/sTMFPsFhdP1Ssg/replay/01927409-6815-7612-824c-f01b19150a77?t=3227
Admin: http://go/adminOrgUS/019202cb-0e34-0000-6176-37cc0349467d (project ID 91669)
Sentry: http://go/sentryUS/91669

Nazkab10 avatar Oct 10 '24 02:10 Nazkab10