Fix: Typo and feedback on support panel

[joethreepwood]

Problem

There's a typo in the support panel. This PR fixes that.

For clarity, I'll also summarize my feedback on this panel which is in this thread: https://posthog.slack.com/archives/C02E3BKC78F/p1712671176930389

I’m catching up on things here, but I also think that we shouldn’t direct to GitHub from here, and also that there’s overlap between some items.

For bugs, I think we should handle these in Zendesk. This means we get more information on the ticket, but more importantly means we’ll also make things easier for users. Currently, we’re basically telling users that they have to sign-up and login to GitHub to raise a bug report. That may be fine for developers (even if it’s more work for them) but not for the significant %age of non-developers.

I agree that paying users should get directed to us more quickly. They are, afterall, paying for the privilege. I also think there’s some overlap between ‘What we’re building’, ‘Vote on our roadmap’, and ‘Request a feature’. This is probably on W&D timeline already, but I’d assume it’s easiest for have all of this in just one place where users can see all the above?

Changes

👉 Stay up-to-date with PostHog coding conventions for a smoother review.

Does this work well for both Cloud and self-hosted?

How did you test this code?

[github-actions[bot]]

Size Change: 0 B

Total Size: 845 kB

ℹ️ View Unchanged

Filename	Size
frontend/dist/toolbar.js	845 kB

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[posthog-bot]

This PR hasn't seen activity in a week! Should it be merged, closed, or further worked on? If you want to keep it open, post a comment or remove the stale label – otherwise this will be closed in another week.

[posthog-bot]

This PR hasn't seen activity in a week! Should it be merged, closed, or further worked on? If you want to keep it open, post a comment or remove the stale label – otherwise this will be closed in another week.